Manager: Call Centre (Student Enrolments)

Work Africa; East London; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency in East London seeks a skilled Call Centre Manager to oversee student enrolments. The ideal candidate will have at least 10 years of experience in call centre management and a strong ability to motivate teams. Responsibilities include monitoring performance metrics, coaching team members, and implementing best practices. Competitive salary offered based on market standards. Apply via email or online with reference CALLCENTREMANAGER.

Qualifications

• 10 years in Contact Centre Sales Management.
• Track record of managing and motivating teams.
• High level of professionalism and attention to detail.

Responsibilities

• Monitor and analyze enrolment performance metrics.
• Collaborate with leadership to align enrolment strategies.
• Provide ongoing coaching and support to team members.

Skills

Call Centre Management

Sales strategies

Performance management

Microsoft Office

CRM Software

Problem-solving

Team management

Analytical skills

Tools

Power BI

Job description

MANAGER: CALL CENTRE (STUDENT ENROLMENTS)/ EAST LONDON – Job applicants MUST HAVE previous Call Centre Management experience, non-negotiable

Essential Work Experience

• 10 years in Contact Centre Sales Management
• Track record of management experience and capability to manage, motivate teams and lead them in achieving objectives.
• Strong understanding of sales strategies, metrics, and performance management
• Proficiency in Microsoft Office Suites and CRM Software; Power BI
• High level of professionalism and attention to detail, with ability to work under pressure and meet deadlines.
• Excellent analytical skills with the ability to interpret complex data and trends.
• Strong leadership, team management, problem-solving skills.
• Ability to motivate and inspire sales teams to achieve high performance.

Functional Accountability

• Monitor and analyse enrolment performance metrics
• Analyse data Identify trends, opportunities, and areas for improvement
• Collaborate with leadership to align enrolment strategies with organizational objectives.
• Identify best practices and innovative approaches to improve enrolment processes
• Oversee the implementation and utilisation of tools and CRM systems
• Ensure enrolments team are effectively using tools and systems to track and manage their activities.
• Set clear performance goals and targets in collaboration with leadership.
• Develop and manage performance tracking systems
• Provide ongoing coaching and support to enrolment team members
• Conduct regular performance reviews
• Prepare and present performance reports to senior management
• Implement corrective actions and performance improvement plans as needed.
• Evaluate and refine enrolment processes
• Stay informed about industry trends, market conditions, and competitive landscape.
• Use market insights to adjust enrolment strategies and tactics accordingly.
• Provide recommendations on product positioning and market opportunities.
• Implement best practices and continuous improvement initiatives
• Conduct regular reviews of sales processes and make recommendations for enhancements.

Salary – Market related

Application Process: Please apply online or mail CV to [e-mail] with CALLCENTREMANAGER as a reference. If you don’t hear from us within 4 weeks of your application, please consider your application unsuccessful