Manager : Business Service Centre (Musina)

Bidvest Bank; Limpopo; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial institution in South Africa is seeking a Branch Manager to provide leadership and manage operations. The ideal candidate will possess a B Com Degree or equivalent, have at least 5 years of banking experience in managing a branch, and a solid understanding of compliance requirements. This role focuses on achieving sales targets and ensuring exceptional client service. Competitive compensation package offered.

Qualifications

• 5 Years' experience in managing a branch in the banking environment.
• 5 Years in regional operational management role.

Responsibilities

• Providing leadership and performing a full management function of branches.
• Achieving sales & leads targets set for the branch.
• Managing operational & client coverage strategy.
• Ensuring exceptional service to all walk-in customers.
• Managing budgets and allocating funds appropriately.

Skills

Business Acumen

Service Orientation

Management skills

Professionalism

Interpersonal skills

Results focused

Verbal and written communication skills

Financial and analytical skills

Effective time management

Strategic execution

Education

B Com Degree or Certificate in Banking (CIB level 5)

FAIS – RE5 and RE1 certification

Matric (Grade 12)

Relevant tertiary qualification minimum

Job description

Overview

Primary Purpose: Provides leadership and performs a full management function of branches and support in respect of general banking products in accordance with internal banking processes and general compliance regulations, to ensure continuous business growth and client retention.

Key Performance Areas

• Achieving sales & leads targets set for the branch.

Finance

• Operations & Financial management
• Manage operational & client coverage strategy and plan for implementation
• Implement procedures and optimize the operating model to standardize and improve efficiency through digitization and automation
• Manage the branch operations of all the functions and other stakeholders that use / rent the branch facility
• Ensure exceptional service to all walk-in customers
• Manage branch expenses by minimizing losses and write offs
• Manage budgets and allocate funds appropriately
• Margin and fee management
• Ensure staff culture in line with overall P&B culture
• Recruitment and training

Client

• Customer service – ensuring excellent service levels and quality to clients to ensure the retention of clients.
• Ongoing and active engagement with internal stakeholders.
• Proactively manage all complaints ensuring they are resolved within 24 hours and recorded.

Operational Excellence

• Process management
• Ongoing reporting and feedback
• Risk, compliance and asset management – keeping abreast of compliance (FICA and financial surveillance) requirements
• Knowledge of banking products and systems
• Managing branch reports

People Management

• Recruitment and selection of staff
• Performance Management
• Ensure compliance with occupational health and safety regulations
• Coaching, mentoring, support and training
• Industry, local role-players and stakeholders relationships

Networking

• Perform a complete management and leadership function to ensure efficient delivery of services to clients.
• Talent Management

Self Development

• Self-development, staying abreast with industry changes and new ways of servicing customers in the new norm.

Qualifications

• Relevant tertiary qualification minimum.
• Matric (Grade 12).
• FAIS – RE5 and RE1 certification.
• B Com Degree or Certificate in Banking (CIB level 5).
• Industry digital channels experience.

Experience

• 5 Years' experience in managing a branch in the banking environment.
• 5 Years in regional operational management role.

Knowledge, Skills & Abilities required

• Business Acumen
• Service Orientation
• Management skills
• Professionalism
• Interpersonal skills
• Results focused
• Verbal and written communication skills
• Financial and analytical skills
• Effective time management
• Strategic execution

Working conditions

Office bound

This position is advertised in line with our commitment to Employment Equity.