Manager : Broker Services and Franchise

IT Ridge Technologies; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading insurance firm in Johannesburg seeks a Broker and Franchise Manager to develop strategies and manage relationships with brokers and franchises. The ideal candidate must hold relevant qualifications, have strong expertise in sales and compliance, and possess leadership experience in the insurance sector. This role contributes significantly to the company's growth through effective management and training of brokers.

Qualifications

• Minimum of 5 years in insurance management, specifically with brokers or franchise networks.
• Proven experience in sales strategy development and franchise management.
• Strong knowledge of insurance legislation and compliance.

Responsibilities

• Develop and implement broker and franchise strategies aligned with company goals.
• Lead the development of a franchise growth strategy and new franchisee onboarding.
• Manage and mentor a team of Broker Area Managers.

Skills

Sales strategy development

Broker relationship management

Compliance knowledge

Leadership skills

Analytical skills

Communication skills

Education

Relevant tertiary qualification (Business, Marketing, Insurance)

FAIS compliance

RE 1 certification

Tools

Microsoft Office

CRM tools

Job description

Responsibilities

• Broker & Franchise Strategy Development & Implementation
  • Collaborate with senior management to develop and execute a comprehensive broker and franchise strategy aligned with the company’s goals.
  • Design operational strategies to attract, onboard, and retain suitable brokers and franchises.
  • Set KPIs for growth, including broker recruitment and business volume targets, and monitor progress.
• Broker & Franchise Support & Engagement
  • Develop processes in collaboration with internal teams (ICT, Insurance Operations) to provide seamless support to brokers and franchisees.
  • Create and maintain a comprehensive broker and franchise policy manual and ensure compliance.
  • Strengthen relationships with distribution teams to ensure maximum market reach and minimize channel conflicts.
• Sales Growth & Market Expansion
  • Design growth strategies and tracking mechanisms to achieve sales targets.
  • Identify new market opportunities and implement expansion strategies for brokers and franchises.
  • Develop sales and marketing budgets and work closely with Broker Area Managers to resolve issues and maintain strong relationships.
• Franchise Development
  • Lead the development and execution of a franchise growth strategy, identifying potential franchisees and managing the sales process.
  • Provide guidance and support to new franchisees, ensuring alignment with operational standards and brand guidelines.
  • Represent the company at industry events to promote the franchise opportunity and enhance brand visibility.
• Broker Development and Training
  • Collaborate with the Learning & Development team to create broker training programs that enhance industry knowledge and business skills.
  • Develop mentorship programs and ensure brokers receive ongoing support from Area Managers and Broker Consultants.
  • Foster a strong relationship with brokers, ensuring their continued development and engagement.
• Compliance and Risk Management
  • Regularly evaluate broker and franchise remuneration models and recommend improvements.
  • Implement compliance controls to ensure brokers are properly licensed and adhere to regulatory requirements.
  • Monitor brand standards and ensure all marketing and advertising materials are compliant with corporate identity guidelines.
• Departmental and People Management
  • Manage and mentor a high-performance team of Broker Area Managers, ensuring they achieve sales targets and adhere to compliance standards.
  • Foster a culture of continuous learning, development, and high performance within the team.
• Client Relationship Management
  • Build and maintain a network of industry contacts to bring new opportunities into the business.
  • Develop and execute external communication and marketing programs to engage brokers and promote the company’s brand.

Job Requirements

• Relevant tertiary qualification (Business, Marketing, Insurance, or related field).
• FAIS compliance (Must be registered as a Key Individual with the FSCA).
• RE 1 certification.
• Minimum of 5 years in insurance management, specifically with brokers or franchise networks.
• Proven experience in sales strategy development, franchise management, and broker relationship management.
• Strong knowledge of insurance legislation, compliance, and governance within the insurance sector.
• Demonstrated ability to develop and execute broker development programs and training initiatives.
• Experience with risk management, compliance controls, and brand standards within the industry.
• Leadership experience in managing teams, fostering a high-performance culture, and driving business growth.
• Strong analytical, planning, and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Ability to build and maintain strategic relationships with brokers, franchisees, and industry stakeholders.
• Strong knowledge of sales growth strategies, market expansion, and client relationship management.
• Proficiency in Microsoft Office and CRM tools.