Manager : Broker Services And Franchise

Outsidecapital; Gauteng; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A well-established financial services organization in South Africa is seeking a strategic Manager: Broker and Franchise Development. This role focuses on driving growth, developing partnerships, and ensuring seamless operational delivery. The ideal candidate will have significant experience in insurance management, strong leadership skills, and a passion for nurturing talent. It's an opportunity to make a significant impact within a supportive organization.

Qualifications

• Minimum of 5 years in insurance management, specifically with brokers or franchise networks.
• Strong knowledge of insurance legislation, compliance, and governance.
• Demonstrated ability to develop broker development programs.

Responsibilities

• Develop and implement strategies to drive growth across broker and franchise channels.
• Collaborate with teams to maintain robust support systems for brokers.
• Manage sales and marketing budgets, working closely with Area Managers.

Skills

Sales strategy development

Broker relationship management

Leadership

Analytical skills

Communication skills

Education

Relevant tertiary qualification (Business, Marketing, Insurance)

FAIS compliance

RE 1 certification

Tools

Microsoft Office

CRM tools

Job description

Job DescriptionRole Title : Manager : Broker and Franchise DevelopmentClient Summary : Our client is a well-established organization with over a century of history, built on strong, customer-centric values.

They are dedicated to employee development and reward excellent performance, offering a dynamic environment for growth and innovation within the financial services sector.Job Description : Are you a strategic leader with a passion for driving growth and fostering strong partnerships?

We're seeking an experienced Manager to spearhead the development and expansion of our client's broker and franchise distribution channels.

This pivotal role offers a unique opportunity to shape business strategy, enhance operational excellence, and build key relationships within a supportive and forward-thinking organization.

If you thrive on identifying new market opportunities, nurturing talent, and ensuring seamless operational delivery, this is your chance to make a significant impact.

You’ll be instrumental in attracting, onboarding, and retaining top-tier brokers and franchisees, contributing directly to our client's continued success and market leadership.

Responsibilities

• Develop and implement comprehensive strategies to drive growth across broker and franchise channels, aligning with overarching business objectives.
• Design and execute operational frameworks for the seamless attraction, onboarding, and retention of brokers and franchisees.
• Establish and monitor Key Performance Indicators (KPIs) for recruitment and business volume, ensuring ambitious growth targets are met.
• Collaborate with internal teams to create and maintain robust support systems for brokers and franchisees, ensuring operational efficiency.
• Develop and manage a comprehensive policy manual, ensuring strict adherence to compliance and regulatory standards.
• Strengthen relationships with distribution teams to maximize market reach and proactively manage channel conflicts.
• Identify and capitalize on new market opportunities, implementing effective expansion strategies.
• Develop and manage sales and marketing budgets, working closely with Area Managers to resolve issues and maintain strong partnerships.
• Lead the development and execution of franchise growth initiatives, including identifying and nurturing potential franchisees.
• Provide expert guidance and support to new franchisees, ensuring alignment with operational standards and brand integrity.
• Represent the organization at industry events to promote franchise opportunities and enhance brand visibility.
• Collaborate with Learning & Development to create impactful training programs that elevate broker industry knowledge and business acumen.
• Develop and oversee mentorship programs, ensuring brokers receive continuous support and development.
• Foster enduring relationships with brokers, championing their ongoing development and engagement.
• Implement and monitor compliance controls to ensure brokers are properly licensed and adhere to all regulatory requirements.
• Manage and mentor a high-performance team, fostering a culture of continuous learning, development, and exceptional performance.
• Build and maintain a strong network of industry contacts to identify and cultivate new business opportunities.
• Develop and execute external communication and marketing programs to engage brokers and promote the organization's brand.

Requirements

• Relevant tertiary qualification (Business, Marketing, Insurance, or related field).
• FAIS compliance (Must be registered as a Key Individual with the FSCA).
• RE 1 certification.
• Minimum of 5 years in insurance management, specifically with brokers or franchise networks.
• Proven experience in sales strategy development, franchise management, and broker relationship management.
• Strong knowledge of insurance legislation, compliance, and governance within the insurance sector.
• Demonstrated ability to develop and execute broker development programs and training initiatives.
• Experience with risk management, compliance controls, and brand standards within the industry.
• Leadership experience in managing teams, fostering a high-performance culture, and driving business growth.
• Strong analytical, planning, and problem‑solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Ability to build and maintain strategic relationships with brokers, franchisees, and industry stakeholders.
• Strong knowledge of sales growth strategies, market expansion, and client relationship management.
• Proficiency in Microsoft Office and CRM tools.