Manager Bakery at PnP

Pick n Pay Retailers (Pty) Ltd; Cape Town; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A leading retail company based in Cape Town seeks a Bakery Operations Lead to ensure high-quality products and exceptional customer service while managing staff and product displays. The ideal candidate has at least 3 years of bakery experience and a Grade 12 qualification, preferably with an NQF 3 Bakery qualification. This role offers opportunities for growth within the company and requires adherence to strict food safety standards.

Qualifications

• Minimum of 3 years Baker experience required.
• Experience as a Bakery Supervisor is preferable.
• Position may require transferability between stores.

Responsibilities

• Lead daily bakery operations to deliver fresh products.
• Ensure appealing product displays and full shelves by opening.
• Maintain food safety, hygiene, and housekeeping standards.

Skills

Baker experience

Customer Orientation

Communication skills

Education

Matric/Grade 12

NQF 3 Bakery qualification

Job description

Introduction

Leads bakery operations to drive sales, minimise waste and shortages, and ensure compliance with all policies, standards, and food-safety requirements. Responsible for delivering fresh, appealing products, exceptional customer service, and efficient in-store production through effective staff, stock, and daily operational management.

Duties & Responsibilities

• Lead daily bakery operations to deliver fresh, high-quality products and exceptional customer service.
• Ensure appealing product displays and full shelves by store opening, driving sales and customer satisfaction.
• Maintain strict food-safety, hygiene, and housekeeping standards at all times.
• Monitor product quality, stock levels, and production plans to minimise waste and avoid out-of-stocks.
• Execute promotional plans and ensure accurate product labelling, pricing, and merchandising.
• Coach, guide, and motivate bakery staff to deliver high performance and outstanding service.
• Manage scheduling, task allocation, and daily workflow for efficiency and productivity.
• Monitor sales and waste trends, taking action to maximise profits and meet targets.
• Ensure equipment is well-maintained and working safely and effectively.
• Maintain accurate stock, system updates, and store communication to support smooth operations.

Desired Experience & Qualification

• Matric/ Grade 12
• Preferably NQF 3 Bakery qualification
• Minimum of 3 years Baker experience
• Experience as a Baker / Bakery Supervisor
• The incumbent may also be expected to perform other duties as assigned from time to time.
• This position will require transferability between stores.

Competencies

• Achieving results through others
• Plan, organize and follow up on activities and plans
• Adhere to standards and policies
• Customer Orientation
• Communication skills - clearly conveying message and actively listening
• Business mindedness