Manager, Assessing

Standard Bank Group; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in South Africa is seeking an experienced individual to manage and oversee the National Operations of the Assessing and Loss Adjusting functions within its Claims departments. The role includes executing strategies for Claims, mentoring staff, and ensuring world-class customer service. Applicants should have significant leadership experience and knowledge in the Short-Term Insurance industry, along with relevant diplomas or degrees. This full-time position is based on-site in Roodepoort.

Qualifications

• Minimum of 5 years in a Leadership Role.
• Minimum of 5 years as a Building Assessor.
• Minimum of 3 years experience in the Short-Term Insurance industry.

Responsibilities

• Manage and oversee National Operations in Claims departments.
• Execute SIL Claims strategy.
• Mentor and coach claims call center staff and clients.

Skills

Judgement exercise

Client-facing

Analytical ability

Communication and building relationships

Resilience

Assertive

Commitment

Data

Affinity

Education

Appropriate Diploma / Degree related to the field of expertise

Appropriate Diploma / Degree related to Leadership

FAIS Compliant

Job description

Overview

Manage and oversee the National Operations of the Assessing and Loss Adjusting functions within the Claims departments to deliver effective and efficient world class customer service in order to excel in operations. To execute on the overall SIL and SIL Claims strategy to manage control and attending to Assessor and Loss Adjustor audits authorizations over‑mandate and escalated customer complaints. Perform a mentoring and coaching support function to staff claims call centre service providers and clients on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners Insurance Cover.

Qualifications

Type of Qualification :

Appropriate Diploma / Degree related to the field of expertise

Appropriate Diploma / Degree related to Leadership

FAIS Compliant

Experience Required

Minimum of 5 years in Leadership Role

Minimum of 5 years as a Building Assessor

Minimum of 3 years experience in the Short-Term Insurance industry

Behavioural Competencies

• Judgement exercise
• Client-facing
• Analytical ability
• Communication and building relationships
• Resilience
• Assertive
• Commitment
• Data
• Affinity
• Banks Values

Technical Competencies

• Communication Skills
• Document Management
• General Administration
• Insurance Operations
• Insurance Processing
• Insurance Products
• Insurance Risk Management
• Risk Management
• Control Evaluation
• Leadership
• Performance Analysis
• Process Improvement
• Budget Management
• Decision‑Making
• Training and Development
• Project Management
• Risk Assessment

Remote Work

No

Employment Type

Full‑time

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Experience

years

Vacancy

1