Manager Air Traffic Services: FALE

ATNS SOC Limited; Durban; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

ATNS SOC Limited is seeking an experienced leader to provide overall business unit and operational leadership for Air Traffic Services at King Shaka International Airport, Durban. The role aligns regional strategy to ICAO standards, ensuring safe, orderly, and efficient ATS delivery across the region.

Key responsibilities include shaping the unit's strategy, budget management, governance, and stakeholder engagement with customers.

Qualifications

• Air traffic control qualification (Aerodrome, Approach and Area control).
• Formal leadership or business management qualification.
• Post graduate qualification is an added advantage.

Responsibilities

• Provide operational leadership to the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Delivery.
• Lead design, implementation and management of the Air Traffic Service Unit business plan and governance.
• Drive delivery of projects within the ATNS strategy and ensure on-time, on-budget delivery.
• Develop annual business plans and align ATS outputs to customer needs and ICAO standards.
• Monitor safety, service levels and conduct investigations into incidents when required.

Education

Air traffic control qualification (Aerodrome, Approach and Area control)

Formal leadership (Management Development Program) and/or Business management qualification

Job description

Job category: Transport and Logistics Management

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

The purpose of this job is to provide overall business unit and operational leadership in the provision of Air Traffic Services at King shaka International Airport and implementation of regional strategy and policies aligned to the vision and overall business strategy of ATNS and provide safe, orderly, efficient, and predictable Air Traffic Services in accordance with Company policy and ICAO Standards and Recommended Practices which will meet and satisfy all reasonable requirements of the aviation community in accordance with relevant ATS Policies and Procedures for ATS outputs.

Major Activities

• Provide operational leadership to the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Delivery, and overall ATNS business strategy.
• Provide operational Air Traffic Service Unit input and insights into the operations and long-term ATNS strategy.
• Participate in the development, implementation, and articulation of the regional strategy and value proposition to the organization aligned to the operations and business strategies.
• Support the Head and other thought leaders in the development, implementation and management of the Operations strategy aligned to the vision, culture, and business strategy of ATNS.
• Lead the design, implementation and management of the Air Traffic Service Unit business plan, aviation safety strategy including governance and service management capabilities, along with the service catalogue and service level agreements.
• Drive delivery of the required projects/initiatives within the Air Traffic Service Unit strategy to be on time, within budget and to the required standard.
• Lead implementation of processes to collect feedback on how all the aspects of the Air Traffic Service Centre/Unit strategy are being received in business.
• Analyse trends and metrics in partnership with the Head to develop the required solutions, programs, and policies aligned to the business needs and strategies.
• Set clear targets for the Air Traffic Service Centre/Unit and ensure achievement of such targets by cascading the targets appropriately.
• Develop the annual business plan for the Air Traffic Service Unit to enable achievement of the overall ATNS business strategy and targets.
• Support co-ordination and implementation of the corporate transformation strategy in the Air Traffic Service Centre/Unit in line with relevant policies and legislation.
• Build and maintain strong business relationships with customers to understand their strategies and plans to ensure alignment of the Air Traffic Service Centre/Unit operations to their needs.
• Ensure continuous collaboration for conducting research and development to enable continuous enhancement of the Air Traffic Service Centre/Unit’s operating model, products and services aligned with trends, technological advances, and changes in business strategy.
• Ensure the effective integration and implementation of all Air Traffic Service Centre/Unit ’s resources to meet the required service delivery capability aligned to customers’ requirements.
• Ensure the delivery of Air Traffic Services is in accordance to the South African Civil Aviation Regulations and Technical Standards and the International Civil Aviation Organisation’s Standards and Recommended Practises.
• Develop, implement, maintain, measure, monitor and continuously review the Air Traffic Service Centre/Unit’s Station Standing Instructions, policies, procedures, service level agreements, and letters of procedures and/or agreements.
• Manage and implement Aeronautical Information Management to ensure the required level of support and to enhance the provision of the Air Traffic Service requirements.
• Provide Air Traffic Service Unit inputs and participate in the review of legislation that affects the delivery of Air Traffic Services.
• Implement and participate in projects aimed at improving the client experience at the Air Traffic Service Unit in collaboration with the stakeholders in the respective business areas.
• Ensuring communication to all affected parties is in line with the requisite quality, empathy, and timelines to deliver outstanding experiences.
• Continuously monitor and identify any trends or other possible indicators of deterioration in safety or service levels. A proactive plan to ensure safety and service levels is implemented and maintained.
• Manage and oversee investigations into air traffic incidents and occurrences, recommending and implementing appropriate action.
• Authorise the extension of normal services and services for special operations in accordance with policy and regulations, providing personnel and facilities at locations where ATS is not permanently provided and augmenting staff at permanent locations if required.
• Ensure that aviation safety as well as all value-added measures are delivered and monitored at all times.
• Plan and manage visits to other regional ATCC’s to ensure inter-regional co-ordination and the pursuance of successful conclusions to mutual agreements.
• Support a drive for continuous innovation and evolution of ATNS products and services to always deliver a best-in-class customer experience.
• Drive continuous improvements in the conceptualisation of ideas to attract new opportunities.
• Identify and recommend improvements in existing processes and procedures to enhance service delivery, innovation and research.
• Consider commercial implications in all decision-making including IP protection processes.
• Monitor and evaluate outcomes of new products and processes to ensure continuous and improved business results in the Air Traffic Service Unit.
• Actively contributes to building a high-performing and collaborative culture with customers being at the heart of the company’s offerings.
• Partner with the wider business to build and foster innovation in our culture of service excellence.
• Manage and implement a robust governance framework for the Air Traffic Service Unit.
• Continuously monitor and measure compliance of the Air Traffic Service Centre/Unit to all ATNS policies and procedures and relevant legislation.
• Manage the Air Traffic Service Unit’s performance against strategy and set targets and corporate objectives.
• Lead the Air Traffic Service Unit’s projects' overall risk assessment and issue management.
• Ensure compliance with relevant legislation, policy and standards.
• Consolidate input from all relevant parties to prepare strategic level reports for the Head of Region and other relevant stakeholders.
• Prepare ad hoc reports as required.
• Build, maintain and nurture mutually beneficial relationships with all relevant stakeholders.
• Adapt Air Traffic Management service delivery as practically as possible to meet client needs and expectations.
• Participate in industry and regulatory forums and workgroups on a local, regional, national, and international level.
• Build and maintain effective collaborative relationships with all relevant business functions and teams within ATNS to enable the required alignment and optimal Air Traffic Management service delivery.
• Lead development, utilisation, and management of the Air Traffic Service Centre/Unit’s budget.
• Ensure effective leadership in the management of operational costs to enable efficient utilisation of financial resources.
• Ensure compliance with the financial policies and procedures applicable in ATNS.
• Ensure accountability and reporting on all costs incurred against the approved budget.
• In conjunction with ATS Capacity Planning, ensure the availability of skilled and competent staff in the Air Traffic Service disciplines at the Centre to meet the current and future needs aligned to the operating model and overall business strategies.
• Ensure high levels of discipline and performance standards to achieve Air Traffic Management service delivery objectives and the ATNS business strategy.
• Coordinate and ensure resourcing deliverables in line with the Service Level Agreements
• Lead and manage the team to utilise their skills and expertise to support an integrated approach to managing the Air Traffic Service Centre/Unit.
• Manage performance outputs of the Air Traffic Service Centre/Unit by using the performance management system and taking corrective action promptly and effectively.
• Train, mentor and coach staff as required to ensure continuous development and availability of the required skill and talent.
• Ensure the transfer of knowledge and skills to enable sustainability within Air Traffic Service Centre/Unit from a succession management perspective.
• Perform talent management aligned to the HR policies and procedures.
• Drive employee engagement and retention within the Air Traffic Service Centre/Unit function.

Minimum Qualifications

• Air traffic control qualification (Aerodrome, Approach and Area control)
• Formal leadership (Management Development Program) and or Business management qualification.

Added Advantage

• Post graduate qualification in Business Management, Aviation Management, Operations, or any relevant field.

Experience

• Minimum 8 years of experience in conceptualising, designing, implementing, and managing air traffic management Operations or functions of which at least 5 years must be at Watch Manager / ATSU Manager level within a complex air traffic services / air traffic management environment.