Managed Services Engineer (L2)

NTT DATA, Inc.; East London; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global technology innovator is looking for a Managed Services Engineer (L2) to maintain clients' IT infrastructure and systems. The role requires strong experience with Windows and Linux server administration, VMware, and cloud platforms like AWS. You will be responsible for monitoring incidents, ensuring systems reliability, and managing a variety of IT support tasks in a fast-paced environment. The position is on-site in East London, South Africa.

Qualifications

• Minimum of 3 – 5 years with Intel platforms.
• Experience with Local Area Networks (LAN).
• Experience with Wide Area Networks (WAN).
• Experience with Storage Area Networks.
• Ability to manage multiple tasks.

Responsibilities

• Maintain clients’ IT infrastructure and systems.
• Deploy and manage services on VMware and AWS.
• Monitor and resolve technical incidents.
• Provide support to all areas of IT.
• Respond to system alerts and incidents.

Skills

Windows Server Administration

Linux/Unix Server Administration

Storage Administration

Scripting (PowerShell)

Communication skills

Analytical skills

Education

Degree/Diploma in Computer Science or related field

MCSA

CompTIA Security+

VMware Certified Professional (VCP)

CompTIA Network+

Cloud certs: AZ-104, AWS Certified Solutions Architect

Storage SAN certs: NetApp NCDA, Dell EMC

Tools

VMware

AWS

Active Directory

HP 3Par

EMC

Netapp

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients’ IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You’ll be the go‑to person to restore services and ensure our clients’ satisfaction.

As a Managed Services Engineer, you’ll be responsible for managing and maintaining our data center. You will be essential to the implementation and maintenance of our process control systems, which will guarantee the effective and secure running of our operations. You will also help with the day‑to‑day operations of our data center by providing support to all areas of IT including VMware vSphere Virtualization, NSX, ESXi Hypervisor and Platform (vCPE), Storage Management, Red Hat Enterprise Linux Server Administration and Amazon Web Services (AWS).

Key Roles and Responsibilities

• Expert in deploying and managing services on VMware (vSphere), Azure, AWS and other virtual platforms as needed
• Familiarity with managing workloads across multiple hybrid cloud environments
• Deployment, configuration, and maintenance of Linux and Windows servers
• Strong experience configuring, troubleshooting and tuning system hardware and software configurations for performance and reliability
• Diagnose and resolve complex systems issues with multiple influencing factors
• Incident response to system alerts, serve as point of escalation for after‑hours issues
• Backup Technology (Disaster/Recovery/Restore)
• Experience with HP 3Par, EMC, Netapp Storage Platforms (advantageous)
• Monitoring tool and deployment automation development
• Server Administration

Academic Qualifications

• Degree/Diploma in Computer Science or System Administration or related field preferred, or equivalent experience
• MCSA
• CompTIA Security+
• VMware Certified Professional (VCP)
• CompTIA Network+
• Cloud certs: AZ‑104, AWS Certified Solutions Architect
• Any of the Storage SAN certs: NetApp NCDA, Dell EMC Proven Professional

Required Experience

• Minimum of 3 – 5 years of experience with Intel platforms including a combination of the following: Windows Server Administration, Linux/Unix Server Administration, Storage Administration
• Experience with Local Area Networks (LAN)
• Experience with Wide Area Networks (WAN)
• Experience with Storage Area Networks
• Experience with Scripting/development in tools such as PowerShell (Highly advantageous)
• Experience with Active Directory (group policies)
• Excellent communication and interpersonal skills
• Strong analytical and problem‑solving skills with attention to detail.
• Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
• Storage Systems (NetApp, DELL utility, HP Primera)
• Experience Windows SCCM server patching

Workplace type

On‑site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimise and transform for long‑term success. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.