Managed Services Engineer (L2)

NTT Ltd.; East London; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An international IT services company is seeking a Managed Services Engineer (L2) in East London, Eastern Cape. The role involves maintaining IT infrastructure, managing cloud environments like AWS, and resolving technical issues. Ideal candidates will have a strong background in system and network administration, including VMware and Windows Server, along with relevant certifications. This position offers a collaborative, fast-paced work environment.

Qualifications

• Minimum of 3 - 5 years experience with Intel platforms.
• Experience with Local Area Networks (LAN).
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and maintain clients' IT infrastructure.
• Provide support for VMware, AWS, and storage management.
• Diagnose and resolve complex system issues.

Skills

Expertise in VMware (vSphere)

System Administration

Strong analytical and problem-solving skills

Experience with Active Directory

Scripting with PowerShell

Education

Degree / Diploma in Computer Science or related field

Microsoft Certified Solutions Associate (MCSA)

CompTIA Security+

VMware Certified Professional (VCP)

AWS Certified Solutions Architect

Tools

VMware vSphere

AWS

NetApp Storage Platforms

Windows Server

Red Hat Enterprise Linux

Job description

Job title : Managed Services Engineer (L2)

Job Location : Eastern Cape, East London

Deadline : November 23, 2025

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Your day at NTT DATA

• As a Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go‑to person to restore services and ensure our clients' satisfaction.
• As a Managed Services Engineer, you'll be responsible for managing and maintaining our data center.
• You will be essential to the implementation and maintenance of our process control systems, which will guarantee the effective and secure running of our operations.
• You will also help with the day‑to‑day operations of our data center by providing support to all areas of IT including VMware vSphere Virtualization, NSX, ESXi Hypervisor and Platform (vCPE), Storage Management, Red Hat Enterprise Linux Server Administration and Amazon Web Services (AWS).

Key Roles and Responsibilities

• Expert in deploying and managing services on VMware (vSphere), Azure, AWS and other virtual platforms as needed
• Familiarity with managing workloads across multiple hybrid cloud environments
• Deployment, configuration, and maintenance of Linux and Windows servers
• Strong experience configuring, troubleshooting and tuning system hardware and software configurations for performance and reliability
• Diagnose and resolve complex systems issues with multiple influencing factors
• Incident response to system alerts, serve as point of escalation for after‑hours issues
• Backup Technology (Disaster / Recovery / Restore)
• Experience with HP 3Par, EMC, Netapp Storage Platforms (advantageous)
• Monitoring tool and deployment automation development
• Server Administration

Academic Qualifications

• Degree / Diploma in Computer Science or System Administration or related field preferred, or equivalent experience
• Microsoft Certified Solutions Associate (MCSA)
• CompTIA Security+
• VMware Certified Professional (VCP)
• CompTIA Network+
• Cloud certs : AZ-104, AWS Certified Solutions Architect
• Any of the Storage SAN certs : NetApp NCDA, Dell EMC Proven Professional

Required Experience

• Minimum of 3 - 5 years of experience with Intel platforms including a combination of the following : Windows Server Administration, Linux / Unix Server Administration, Storage Administration
• Experience with Local Area Networks (LAN)
• Experience with Wide Area Networks (WAN)
• Experience with Storage Area Networks
• Experience with Scripting / development in tools such as PowerShell (Highly advantageous)
• Experience with Active Directory (group policies)
• Excellent communication and interpersonal skills
• Strong analytical and problem‑solving skills with attention to detail.
• Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
• Storage Systems (NetApp, DELL utility, HP Primera)
• Experience Windows SCCM server patching