Maitre'd

Crew Life at Sea; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading cruise ship operator in Cape Town is seeking an experienced Maitre'd to oversee dining room operations. Responsibilities include managing waitstaff, ensuring guest satisfaction, and coordinating with the kitchen for seamless service. The ideal candidate will have at least 3 years of experience in a high-volume restaurant or cruise ship setting, possess strong leadership skills, and be proficient in food service techniques. This role involves flexible hours and requires passing a medical examination.

Qualifications

• 3+ years of experience as a Maitre'd in a high-volume restaurant or cruise ship setting.
• Excellent leadership and communication skills.
• Strong organizational and time-management abilities.
• Ability to work well under pressure and handle multiple tasks.
• Extensive knowledge of food and beverage service techniques.
• Proficiency in Microsoft Office and restaurant management software.
• Fluent in English, both written and verbal.
• Flexible hours including evenings, weekends, and holidays.
• Pass a pre-employment medical examination and background check.

Responsibilities

• Oversee daily operations of the dining room and manage waitstaff.
• Train and evaluate the performance of the waitstaff.
• Monitor and maintain inventory of dining room supplies.
• Coordinate with the kitchen team for timely delivery of food orders.
• Interact with guests to ensure positive dining experiences.
• Collaborate with other departments for a seamless guest experience.
• Assist in creating and implementing menus and special dining events.
• Adhere to safety and sanitation standards.
• Oversee billing process and ensure timely delivery of guest checks.
• Handle scheduling, payroll, and budget management tasks.

Skills

Leadership

Communication

Organizational skills

Time management

Food and beverage service techniques

Proficiency in Microsoft Office

Fluent English

Tools

Restaurant management software

Job description

Responsibilities

• Oversee the daily operations of the dining room, including managing the waitstaff, assigning tables, and ensuring smooth service throughout meal times
• Train, supervise, and evaluate the performance of the waitstaff to maintain high standards of service and professionalism
• Monitor and maintain the inventory of dining room supplies, including china, glassware, and silverware
• Coordinate with the kitchen team to ensure timely and accurate delivery of food orders
• Interact with guests to ensure a positive dining experience and handle any guest concerns or complaints in a professional and efficient manner
• Collaborate with other departments, such as the bar and entertainment teams, to ensure a seamless guest experience
• Assist in creating and implementing menus and special dining events to enhance the guest experience
• Adhere to all safety and sanitation standards to maintain a clean and safe dining environment
• Oversee the billing process and ensure accurate and timely delivery of guest checks
• Handle administrative tasks, such as scheduling, payroll, and budget management, to ensure efficient operations of the dining room

Qualifications

• Minimum of 3 years of experience as a Maitre'd in a high-volume restaurant or cruise ship setting
• Excellent leadership and communication skills
• Strong organizational and time-management abilities
• Ability to work well under pressure and handle multiple tasks simultaneously
• Extensive knowledge of food and beverage service techniques and etiquette
• Proficiency in Microsoft Office and restaurant management software
• Fluent in English, both written and verbal
• Must be able to work flexible hours, including evenings, weekends, and holidays
• Must pass a pre-employment medical examination and background check