Maintenance Scheduling Coordinator

Gcrealtyinc; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading property management firm is seeking a Maintenance Dispatcher in Cape Town, South Africa. The role involves coordinating daily maintenance operations, scheduling technicians, and ensuring timely service for residents. Ideal candidates will have at least 5 years of relevant experience, excellent communication skills, and a strong understanding of maintenance processes. The position offers remote flexibility, competitive pay, and a supportive company culture.

Benefits

Competitive pay range: $8.00 - $12.00 USD

Performance-based bonus program

Professional growth support

Strong company culture

10 days of accrued PTO

6 US holidays plus birthday off

Qualifications

• Minimum of 5 years of experience in dispatching, scheduling, or maintenance coordination.
• Ability to manage and dispatch 3-5 technicians simultaneously.
• Solid understanding of maintenance operations and costs.

Responsibilities

• Schedule maintenance technicians for timely completion of work orders.
• Monitor technician progress and update statuses in real time.
• Communicate with residents regarding appointments and updates.

Skills

Strong English communication skills

Problem-solving

Organization

Tools

AppFolio

Podio

Job description

We Don\'t Wait for Things to Happen.

We Make Them Happen.

At GC Realty & Development, speed and accountability are part of our DNA. We\'re a team that gets sh*t done - no excuses, no delays, just results. If you\'re organized, decisive, and motivated by progress, you\'ll love it here.

Are you:

• Someone who can keep multiple plates spinning without dropping one?
• The go-to person when things get busy because you always deliver?
• A calm problem-solver who communicates clearly even when the pressure\'s on?

If that sounds like you, our Maintenance Dispatcher role might be exactly what you\'ve been looking for.

What We Offer

• Competitive pay range: $8.00 - $12.00 USD, based on experience and skill level.
• Performance-based bonus program: Team members are eligible for monthly bonuses tied to performance on key company metrics.
• Professional growth support: GC Realty allocates an annual budget to reimburse team members for approved professional development-such as training programs, certifications, or skill-building courses that enhance performance in the role.
• Remote flexibility: Work from the comfort of your home while being part of a collaborative, high-performing team.
• Strong company culture: We value ownership, transparency, and continuous improvement. You\'ll join a team that works hard, supports each other, and celebrates success together.
• 10 days of accrued PTO in the first year
• 6 US holidays plus your birthday off

Role Overview

As a Maintenance Dispatcher, you will coordinate daily maintenance operations by scheduling technicians, managing work orders, and ensuring residents receive timely and professional service. You\'ll be the central point of communication-balancing technician availability, prioritizing urgent requests, and ensuring work orders are completed accurately and on time.

Key Responsibilities

• Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders.
• Monitor technician progress, update job statuses, and communicate changes across teams in real time through company systems (AppFolio, Podio).
• Communicate proactively with residents to confirm appointments, share updates, and manage expectations.
• Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders.
• Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts.
• Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements.

Required Qualifications

• Minimum of 5 years of experience in dispatching, scheduling, or maintenance coordination.
• Proven ability to manage and dispatch 3-5 technicians at once while minimizing downtime or overlap.
• Solid understanding of maintenance operations, repair timeframes, and material/labor costs.
• Strong English communication skills, both written and verbal.
• Reliable high-speed internet connection (50-100 Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone.

Preferred Qualifications

• Experience using work order management systems such as AppFolio, ServiceTitan, or similar platforms.
• Prior experience in property management or facilities maintenance.
• Background in customer service or client communications.

Ready to Apply?

If you\'re ready to bring structure, communication, and efficiency to our maintenance operations, we\'d love to meet you. Apply today and join a team that believes in doing things right-the first time, every time.