Maintenance Coordinator (QSR)

Hungry Lion Fast Foods (Pty) Ltd; Somerset West; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent fast-food chain is seeking a Maintenance Coordinator based in Somerset West to manage all maintenance activities for their stores. The candidate will coordinate efforts between service providers and internal teams to ensure operational uptime. This role demands strong communication skills and proficiency in Microsoft Excel. A Matric certificate and 3-5 years of experience in facilities coordination within a retail environment are essential. South African citizenship or a valid work permit is required.

Qualifications

• 3–5 years experience in facilities/maintenance coordination, preferably in FMCG or retail environment.
• Fluency in English is essential.
• South African citizenship or valid work permit required.

Responsibilities

• Review and prioritise maintenance requests from stores.
• Allocate and schedule work to service providers or internal teams.
• Track progress of repairs and maintenance work.
• Act as first line of support for maintenance-related queries.
• Guide store teams on basic troubleshooting.
• Monitor contractor performance and verify job completion.

Skills

Strong interpersonal and customer service orientation

Professional communication in English

Excellent coordination and organisational ability

Problem-solving skills

Attention to detail

Proficient in Microsoft Excel / Google Sheets

Education

Matric / Grade 12

Tools

Sage X3

Job description

Overview

The Maintenance Coordinator will be responsible for planning, coordinating, and overseeing all maintenance activities for Hungry Lion stores located in South African territories. Based at the Stellenbosch Head Office, this role serves as the central liaison between stores, service providers, and the internal facilities management team to ensure operational uptime, regulatory compliance, and customer satisfaction through efficient maintenance execution.

Responsibilities

• Review, validate, and prioritise maintenance requests received from stores.
• Allocate and schedule work to external service providers or internal teams.
• Track progress of repairs and maintenance work to ensure timely completion.
• Act as the first line of support for maintenance-related queries from stores (calls, WhatsApp, emails, and ticketing systems).
• Provide guidance to store teams on basic troubleshooting and escalate where needed.
• Liaise with local and international contractors/vendors to ensure quality and cost-effective service delivery.
• Obtain, evaluate, and compare quotes for maintenance work and services.
• Monitor contractor performance and verify job completion before approval of invoices.
• Assist with invoice processing, tracking, and capturing on Sage X3 or relevant ERP systems.
• Maintain accurate and up-to-date records of all maintenance requests, approvals, job cards, and contractor feedback.
• Compile weekly/monthly reports on open/closed tickets, response times, and regional issues for Facilities leadership.
• Ensure work done meets health, safety, and operational standards.
• Support with the roll-out of preventive maintenance schedules across the region.
• Identify recurring issues and recommend improvements or permanent fixe

Skills and Competencies

• Strong interpersonal and customer service orientation.
• Clear and professional communication in English.
• Excellent coordination and organisational ability.
• Ability to assess technical information and relay it in user-friendly terms.
• High attention to detail and problem-solving skills.
• Proficient in Microsoft Excel / Google Sheets (essential).
• Familiarity with maintenance systems and ERP tools (Sage X3 advantageous).

Minimum requirements

• Matric / Grade 12 (essential).
• 3–5 years experience in facilities/maintenance coordination, preferably in FMCG, QSR, or retail environment.
• Fluency in English (essential).
• South African citizenship or valid work permit.
• Willingness to occasionally travel if required.