Maintenance Coordinator

Placetalent; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading maintenance services provider in Johannesburg is seeking a skilled Maintenance Coordinator to manage network maintenance activities. This role will involve tracking and optimizing work orders, coordinating between field teams and customers, and ensuring efficient service delivery. Ideal candidates will possess strong organizational skills and proficiency in operational systems. The position offers a full-time schedule with specific working hours and benefits.

Benefits

15 days of leave

Consistent working hours

Full-time position

Qualifications

• Proficiency with operational systems and tracking tools.
• Ability to manage competing priorities.
• Strong organizational skills.

Responsibilities

• Create, assign, and track maintenance work orders.
• Act as the primary contact for field technicians.
• Liaise between the company and customers.

Skills

Dispatch coordination

Customer service skills

Excel proficiency

Communication in English

Prioritization skills

Job description

Overview

About the Role

The Maintenance Coordinator is an administrative operations role for all network maintenance activities, ensuring that ALL network outage tickets are attended to in a timely manner, field teams are dispatched effectively and the customer is kept informed throughout the process. This role is crucial for minimizing network downtime and maintaining a high standard of service by acting as the central communication hub between customers, field teams, and management. You will manage and prioritize all work orders, ensuring that resources are allocated efficiently and that all maintenance tasks are completed according to established service-level agreements. This role requires strong coordination skills between various internal and external stakeholders across various platforms and teams. The Maintenance coordinator plays a crucial role in ensuring successful & continuous service delivery for the business and its customers.

Minimum Requirements

• Proficiency with dispatch and contractor coordination using operational systems and excel-based tracking tools
• Strong organizational and customer service skills
• Proficiency in excel and operational support tools
• A strong command of spoken English
• Ability to manage competing priorities and support multiple teams
• Ability to work effectively with internal and external field teams

Key Responsibilities

• Create, assign, and track all maintenance work orders for the fiber network. This includes scheduling preventative maintenance and dispatching technicians for repairs.
• Act as the primary point of contact for field technicians, providing them with job details, technical support, and logistical information. You'll optimize their routes and schedules to maximize efficiency.
• Serve as a liaison between the company and our customers, providing updates on maintenance schedules, repair times, and any service interruptions.
• Manage and document all work on systems provided
• Follow through on all jobs until completion
• Ensure any failed maintenance tickets are properly recorded for reporting purposes
• Maintain accurate records across platforms
• Verify contractor invoices and work completion in accordance with agreements

Work Schedule & Compensation Notes

• This is a full-time, non-exempt position based on a 40-hour work week.
• Primarily based in the office around Melrose, Johannesburg.
• Working hours: 2:00 PM to 11:00 PM (Monday to Friday) From the 2nd Sunday of March until the 1st Sunday of November
• Working hours: 3:00 PM to 12:00 AM (Monday to Friday) From the 1st Sunday in November until the 2nd Sunday of March
• US public holidays will apply. South African public holidays will not apply
• 15 days of leave