Mail Distribution Centre Agent

Sanlam; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Sanlam is seeking an administrative/call centre professional in Cape Town. You will process incoming correspondence, handle exceptions, identify policies, and refer mail to the appropriate business areas.

The role requires at least Matric and 2 years’ relevant experience, with English and Afrikaans fluency highly valued and a computer-literate mindset. This opportunity offers exposure to a large, diversified financial services group and a focus on accurate, timely service delivery in a

Qualifications

• Minimum 2 years in an administrative or call centre role.
• Ability to communicate in English, Afrikaans, and an African language advantageous.
• Computer literacy is essential.

Responsibilities

• Process incoming correspondence.
• Handle exceptions.
• Identify policies.
• Refer mail to the correct business areas.

Skills

Communication (English & Afrikaans)

Customer service

Computer literacy

Under pressure

Teamwork

Education

Matric/Grade 12

Post-matric qualification

Job description

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?

• Processing of incoming correspondence
• Handling of exceptions
• Policy identification
• Refer mail to the correct business areas

Qualification

• Matric/Grade 12
• Post matric qualification from a well-recognised institution will be an advantage.

Knowledge And Experience

• A minimum of 2 years' experience in an administrative or call centre role.
• Ability to communicate in English, Afrikaans and (an African Language would be to your advantage).
• Must have working knowledge regarding the use of computers (computer literacy).

Competencies

• Ability to work effectively under pressure while maintaining quality standards.
• Adaptability to change in a dynamic work environment.
• Customer loyalty building through exceptional service delivery.
• Relationship management - building and maintaining strong professional relationships.
• Strong verbal communication skills for clear and professional interactions.
• Problem identification and resolution with a proactive approach.
• Interpersonal sensitivity to foster collaboration and respect.
• High concern for accuracy and attention to detail in all tasks.
• Teamwork and collaboration to achieve shared goals.

Personal Attributes

• Communicates effectively - Contributing dependently
• Demonstrates self-awareness - Contributing dependently
• Plans and aligns - Contributing dependently
• Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

• Being resilient - Contributing dependently
• Collaborates - Contributing dependently
• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing Date: 28 September 2026

Should you not receive any communication from us within two (2) weeks after the closing date, please consider your application unsuccessful.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.