Mac IT Help Desk & Cloud Support Specialist

Avoxi; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech company in Johannesburg is seeking an IT Help Desk Technical Support professional. You will provide technical support primarily for Apple MacBooks and various cloud technologies. The role involves troubleshooting hardware and software issues, responding to user requests, and collaborating with IT teams. Candidates must have a minimum of 2 years of experience and strong troubleshooting skills. We offer a competitive salary and benefits package with opportunities for growth.

Benefits

Competitive salary

Benefits package

Opportunities for growth

Qualifications

• Minimum of 2 years of experience in technical support for Apple MacBooks and cloud technologies.
• Strong knowledge of Apple operating system (MacOS).
• Experience with MDM solutions is preferred.

Responsibilities

• Respond to technical assistance requests via tickets, email, or Slack.
• Procure and provision new hardware.
• Support cloud technologies like Okta and Salesforce.

Skills

Technical support for Apple MacBooks

Cloud technologies

Troubleshooting skills

Excellent communication skills

Analytical thinking

Tools

Filewave

Google Workspaces

Salesforce

Job description

A leading tech company in Johannesburg is seeking an IT Help Desk Technical Support professional. You will provide technical support primarily for Apple MacBooks and various cloud technologies. The role involves troubleshooting hardware and software issues, responding to user requests, and collaborating with IT teams. Candidates must have a minimum of 2 years of experience and strong troubleshooting skills. We offer a competitive salary and benefits package with opportunities for growth.