M365 (Modern Workspace) L3 Engineer

Interpath Advisory; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive reward package

Job summary

Interpath Advisory in Cape Town is seeking a M365 (Modern Workspace) Engineer to support, engineer, and continuously improve our end-user computing environment. You will focus on Microsoft 365, endpoint management, and workplace technologies, serving as a senior escalation point for complex issues while driving security and performance improvements.

You will bring strong expertise in Intune, Autopilot, Windows OS, and PowerShell scripting to automate and standardise endpoint management.

Qualifications

• Proven experience supporting and managing enterprise end-user computing (EUC) environments.
• Strong hands-on expertise with Microsoft Intune, Windows Autopilot, Microsoft 365 and Exchange Online administration.
• Good understanding of Entra ID (Azure AD), identity and access management, conditional access and endpoint security.
• Experience managing Windows endpoints, mobile devices, device lifecycle management, patching and update compliance.
• Strong PowerShell scripting and automation skills to improve efficiency and standardise endpoint management.
• Experience troubleshooting complex technical issues, performing root cause analysis and acting as a senior escalation point.
• Knowledge of ITIL-based service management processes and enterprise hardware environments.
• Strong communication and stakeholder management skills, with the ability to work effectively in a global environment.

Responsibilities

• Provide Level 3 support for complex endpoint, operating system and workplace technology issues.
• Act as a senior escalation point for Service Desk teams, owning incidents through to resolution and root cause analysis.
• Administer and support Microsoft 365 services, including Teams, SharePoint Online and related workplace technologies.
• Manage and maintain endpoint environments using Microsoft Intune, Windows Autopilot and modern device management tools.
• Oversee application deployment, endpoint configuration, patching and update management across the estate.
• Implement and maintain endpoint security controls, compliance policies and device performance improvements.
• Develop automation and remediation solutions using PowerShell and other tools to improve efficiency and reduce manual effort.
• Contribute to IT projects, documentation, knowledge sharing and continuous improvement initiatives across the end-user computing environment.

Skills

EUC experience

Communication & stakeholder management

Root cause analysis

ITIL knowledge

Education

Bachelor's degree in IT / Computer Science

Tools

Microsoft Intune

Windows Autopilot

Microsoft 365

Exchange Online

PowerShell

Azure AD / Entra ID

Job description

M365 (Modern Workspace) Engineer

Interpath
Cape Town, South Africa

Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning deals, advisory and restructuring capabilities.

We deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what’s right, every time, sets us apart.

Our diverse teams provide specialist technical knowledge combined with deep sector experience across our service line specialisms. Since our foundation in 2021, Interpath has grown rapidly, and we now have a presence across the UK, Ireland, France, Germany, Austria, Switzerland, Spain, BVI, Cayman Islands, Bermuda, Barbados, Hong Kong, Singapore, India and South Africa. By 2030 we aim to be one of the world’s leading advisory firms with a truly global footprint.

The Modern Workspace Engineer (L3) will join our growing South Africa team and be responsible for supporting, engineering and continuously improving Interpath’s modern end-user computing environment. The role focuses on Microsoft 365, endpoint management and workplace technologies, acting as a senior escalation point for complex technical issues while driving improvements that enhance security, performance and the overall user experience.

With strong expertise in Microsoft Intune, Windows Autopilot, Windows operating systems and endpoint management, the successful candidate will focus on automation, standardisation and reducing recurring issues rather than purely reactive support. As part of a globally distributed IT function, the role also requires collaboration across regions and time zones to support both operational and project delivery.

Responsibilities

• Provide Level 3 support for complex endpoint, operating system and workplace technology issues.
• Act as a senior escalation point for Service Desk teams, owning incidents through to resolution and root cause analysis.
• Administer and support Microsoft 365 services, including Teams, SharePoint Online and related workplace technologies.
• Manage and maintain endpoint environments using Microsoft Intune, Windows Autopilot and modern device management tools.
• Oversee application deployment, endpoint configuration, patching and update management across the estate.
• Implement and maintain endpoint security controls, compliance policies and device performance improvements.
• Develop automation and remediation solutions using PowerShell and other tools to improve efficiency and reduce manual effort.
• Contribute to IT projects, documentation, knowledge sharing and continuous improvement initiatives across the end-user computing environment.

Requirements

• Proven experience supporting and managing enterprise end-user computing (EUC) environments.
• Strong hands‑on expertise with Microsoft Intune, Windows Autopilot, Microsoft 365 and Exchange Online administration.
• Good understanding of Entra ID (Azure AD), identity and access management, conditional access and endpoint security.
• Experience managing Windows endpoints, mobile devices, device lifecycle management, patching and update compliance.
• Strong PowerShell scripting and automation skills to improve efficiency and standardise endpoint management.
• Experience troubleshooting complex technical issues, performing root cause analysis and acting as a senior escalation point.
• Knowledge of ITIL-based service management processes and enterprise hardware environments.
• Strong communication and stakeholder management skills, with the ability to work effectively in a global environment.

Desirable

• Experience with Microsoft Defender for Endpoint and other endpoint security tools.
• Exposure to Windows 365, Azure Virtual Desktop (AVD) or similar technologies.
• Experience supporting globally distributed organisations.
• Relevant Microsoft Modern Workplace or endpoint management certifications.

At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - Interpath

Values

• Do the right thing - Our comfort zone is uncomfortable. We always make the right decision, not simply what is easy or popular.
• All hands on deck - stand shoulder-to-shoulder with colleagues and clients, be that physically or from afar. Our individual expertise may find the answers, but implementation happens though teamwork.
• Passion drives success - The impossible is always possible. We push the boundaries of what is expected because we're never satisfied with the status quo. Our clients expect the right result when they engage with us, and it's only by delivering this that we win.
• Embrace different - cultures to mindsets, we welcome all. We believe that people are equal, but not the same.