M24 - IT Support Technician

takealot.com; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading e-commerce logistics provider in Johannesburg seeks an IT Support Technician to enhance its IT infrastructure. The ideal candidate should have 2-4 years of relevant IT experience, proficiency in Microsoft technologies, and strong analytical skills. This role offers the chance to work in a dynamic environment, ensuring seamless technology experiences for staff and contributing to logistical innovations.

Benefits

Career growth opportunities

Inclusive corporate culture

Purpose-driven impact

Qualifications

• 2-4 years of IT experience, especially in Microsoft and warehouse/logistics systems.
• Fluent in English with excellent verbal and written communication skills.
• Strong attention to detail and follow-through.

Responsibilities

• Install and maintain IT equipment.
• Provide Tier 2 support and resolve escalated issues.
• Document solutions and create user guides.
• Support end-user device management.
• Participate in testing and rollout of new software.

Skills

Troubleshooting

Analytical skills

Communication

Customer-focused

Education

MCSE

CompTIA A+

Tools

Microsoft operating systems

Google Workspace

Job description

Overview

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS. Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

About the Role

We are looking for a proactive and resourceful IT Support Technician with a strong focus on Microsoft technologies and working knowledge of Google tools. This role is well-suited to someone who enjoys solving problems creatively and analytically, learns quickly, and communicates clearly with both technical and non-technical users. You will play a key role in supporting and maintaining our IT infrastructure while ensuring a seamless technology experience for our staff, both onsite and in the mobile workforce.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, and mobile devices across the business.
• Provide hands-on Tier 2 support for hardware, software, and network-related issues; work with vendors to resolve escalated Tier 3 problems.
• Document solutions, create step-by-step user guides, and share knowledge with colleagues to enhance efficiency.
• Support end-user device (EUD) management including stock control, deployment, driver and printer configuration, and routine maintenance.
• Carry out essential onsite tasks, such as network access point and cabling maintenance, RF/USB scanner configuration, security system checks, and basic conveyor system support.
• Participate in testing and rollout of new software packages and desktop solutions; contribute feedback for improvements.
• Advise end users on appropriate hardware and software options that align with business needs.

Requirements

• Relevant IT experience with technical qualifications such as MCSE, CompTIA A+, or equivalent (advantageous).
• Strong knowledge of Microsoft operating systems and applications; Google Workspace familiarity is a plus.
• Understanding of warehouse operations and related IT needs preferred.
• 2–4 years of relevant experience, ideally in environments with both Microsoft and warehouse/logistics systems.

Skills & Competencies

• Excellent verbal and written communication; fluent in English.
• Strong analytical and problem-solving mindset, with the ability to troubleshoot creatively.
• Highly organized with strong attention to detail and follow-through.
• Customer-focused, approachable, and a good listener.
• Self-motivated and dependable — able to manage tasks without constant supervision.
• Quick to learn new technologies and adapt to changing environments.

Why Join TFS

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting-edge systems in a fast-paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.