Luxury Travel Store Lead: Sales & Service Excellence

Emirates; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading airline retailer in Cape Town is looking for a Retail Store Manager to oversee daily operations and ensure exceptional service standards. You will drive sales performance, lead a diverse team, and implement effective strategies to enhance customer experiences, reflecting the brand's premium reputation. This role requires a graduate in business or hospitality with over 2 years of experience in luxury retail or hospitality. Strong leadership and digital retail skills are essential.

Qualifications

• Graduate in business, hospitality, or a related field (preferred).
• Experience: 2+ years in luxury retail, hospitality, or store leadership.
• Proven ability to inspire, develop, and lead diverse teams.
• Strong understanding of digital retail tools, CRM systems, and analytics.
• Airline sales and contact centre experience.

Responsibilities

• Oversee daily store operations, ensuring service excellence and compliance with standards.
• Drive sales through consultative engagement and product knowledge.
• Deliver personalized service that reflects warmth and hospitality.
• Guide, motivate, and manage the performance of front-line staff.
• Track sales and operational KPIs, providing insights to enhance efficiency.
• Manage daily store operations, ensuring adherence to retail standards.
• Implement sales strategies within the retail store to maximize opportunities.
• Champion a high-quality customer experience, maintaining service standards.

Skills

Leadership

Sales Performance

Customer Service

Team Management

Digital Retail Tools

Education

Graduate in business, hospitality, or a related field

Tools

CRM Systems

Job description

A leading airline retailer in Cape Town is looking for a Retail Store Manager to oversee daily operations and ensure exceptional service standards. You will drive sales performance, lead a diverse team, and implement effective strategies to enhance customer experiences, reflecting the brand's premium reputation. This role requires a graduate in business or hospitality with over 2 years of experience in luxury retail or hospitality. Strong leadership and digital retail skills are essential.