Luxury Sales Consultant

RecruitAGraduate; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading fine jewellery retailer is seeking a Luxury Sales Consultant in Pretoria, South Africa. This role focuses on guiding clients through bespoke jewellery consultations with an emphasis on building long-term relationships and delivering exceptional service. Ideal candidates should possess strong communication skills and attention to detail. The position involves client consultations, managing the sales cycle, and after-sales service. Working hours include weekdays with limited Saturday commitments. Join a prestigious team dedicated to excellence in client service.

Qualifications

• A qualification in Sales, Marketing, Retail Management, Business, Design, or a related field is advantageous.
• Jewellery-related certification or gemmology training is beneficial but not required.
• Jewellery experience is not essential if the right personality and aptitude are present.

Responsibilities

• Conduct in-person and online client consultations.
• Guide clients through engagement ring and fine jewellery options.
• Clearly explain diamonds, metals, design elements, and craftsmanship.
• Prepare quotes and follow up consistently with clients.
• Manage the full sales cycle independently, from lead to close.
• Build long-term client relationships for anniversaries and repeat business.
• Handle after-sales service including collections, resizes, and client updates.
• Maintain accurate client records, timelines, and follow-ups.
• Communicate professionally via WhatsApp Business and internal systems.

Skills

Excellent communication skills

Strong organisation and follow-through

Attention to detail

Good memory and ability to retain product knowledge

Confidence

Education

Qualification in Sales, Marketing, Retail Management, Business, Design, or related field

Job description

Our client, a leading name in the high-end fine jewellery industry, specialising in bespoke and milestone pieces is looking for a Luxury Sales Consultant to guide clients from their first consultation to the final delivery. This is a consultative, relationship-focused role for someone who enjoys building trust, educating clients, and providing exceptional service rather than pushing for quick sales. The role is primarily appointment-based, with occasional walk-in clients, and requires a high level of professionalism, organisation, and emotional intelligence.

Key Responsibilities

• Conduct in-person and online client consultations
• Guide clients through engagement ring and fine jewellery options
• Clearly explain diamonds, metals, design elements, and craftsmanship
• Prepare quotes and follow up consistently with clients
• Manage the full sales cycle independently, from lead to close
• Build long-term client relationships for anniversaries and repeat business
• Handle after-sales service including collections, resizes, and client updates
• Maintain accurate client records, timelines, and follow-ups
• Communicate professionally via WhatsApp Business and internal systems

Requirements

• A qualification in Sales, Marketing, Retail Management, Business, Design, or a related field is advantageous
• Jewellery-related certification or gemmology training is beneficial but not required
• Jewellery experience is not essential if the right personality and aptitude are present
• Excellent communication skills
• Strong organisation and follow-through
• Attention to detail
• Good memory and ability to retain product knowledge
• Confidence
• Willing to work
  • Monday to Friday: 08:00 – 17:00
  • Saturdays: 08:30 – 13:00 (3 Saturdays per month)