Luxury Safari Lodge Manager – Guest Experience Lead

Wild Dreams; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premier luxury safari lodge is seeking a Lodge Manager to oversee exceptional guest experiences. The role involves engaging with guests, leading the staff, and ensuring seamless lodge operations with a focus on service excellence. Ideal candidates should have 3-5 years in a similar role in a 5-star environment, strong leadership skills, and be detail-oriented. The position offers private accommodation and benefits such as provident fund contribution and medical aid.

Benefits

Contribution to provident fund

Private accommodation

Qualifications

• Minimum 3-5 years in senior lodge management or guest services in a 5-star environment.
• Proven track record in delivering exceptional guest experiences.
• Valid driver's license and own transport.

Responsibilities

• Ensure a personalized and unforgettable guest experience.
• Lead, mentor, and motivate the guest services team.
• Support accurate financial processes including stock control.

Skills

Leadership and interpersonal skills

Excellent communication skills

Attention to detail

Problem-solving skills

Guest service excellence

Tools

MS Office Suite

Property management systems

Job description

A premier luxury safari lodge is seeking a Lodge Manager to oversee exceptional guest experiences. The role involves engaging with guests, leading the staff, and ensuring seamless lodge operations with a focus on service excellence. Ideal candidates should have 3-5 years in a similar role in a 5-star environment, strong leadership skills, and be detail-oriented. The position offers private accommodation and benefits such as provident fund contribution and medical aid.