Luxury Reservations Specialist with Upsell Focus

AccorHotel; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality group in Johannesburg is seeking a Reservations Specialist to manage guest bookings and ensure maximum occupancy through excellent service and effective communication. Candidates should have 3 years of experience in luxury hotel reservations and be proficient in OPERA and Microsoft Office. This full-time position offers development opportunities within a creative and innovative environment.

Benefits

Competitive package

Development opportunities

Qualifications

• 3 years of experience in hospitality Reservations operations of a luxury hotel.
• Proficient in Up-Sell and Cross-Sell strategies.
• Ability to work independently without detailed instructions.

Responsibilities

• Maximise occupancy and revenue through effective booking processes.
• Respond promptly to inquiries and generate accurate quotations.
• Collaborate with hotel teams to enhance guest service.

Skills

Up-Sell and Cross-Sell strategies

Communication in English

Property management software proficiency

Microsoft Office proficiency

High confidentiality

Tools

OPERA

Property specific reservations software

Job description

A leading hospitality group in Johannesburg is seeking a Reservations Specialist to manage guest bookings and ensure maximum occupancy through excellent service and effective communication. Candidates should have 3 years of experience in luxury hotel reservations and be proficient in OPERA and Microsoft Office. This full-time position offers development opportunities within a creative and innovative environment.