Luxury Reservations Manager - Revenue & Guest Experience

MyCareerCraft; Franschhoek; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading luxury hospitality establishment is seeking a skilled Reservation Manager to oversee the reservations function. This role requires expertise in managing bookings and optimizing revenue, preferably with at least 5 years of experience in a similar setting. The successful candidate will have strong leadership skills, attention to detail, and familiarity with hotel management software. The position includes flexible hours and responsibilities for training the reservations team and handling special bookings.

Qualifications

• Minimum of 5 years experience as a Reservations Manager, ideally in a luxury establishment.
• Strong understanding of revenue management strategies.
• Ability to work flexible hours, including weekends.

Responsibilities

• Oversee daily reservations operations for accurate handling of bookings.
• Manage and train reservations team for exceptional guest service.
• Maximize revenue through effective rate and inventory management.
• Maintain accurate records using Protel Air or similar systems.
• Handle VIP bookings with professionalism.

Skills

Leadership

Communication

Detail-oriented

Organizational skills

Revenue management

Education

Tertiary qualification in hospitality or related field

Tools

Hotel management software

Microsoft Excel

Job description

A leading luxury hospitality establishment is seeking a skilled Reservation Manager to oversee the reservations function. This role requires expertise in managing bookings and optimizing revenue, preferably with at least 5 years of experience in a similar setting. The successful candidate will have strong leadership skills, attention to detail, and familiarity with hotel management software. The position includes flexible hours and responsibilities for training the reservations team and handling special bookings.