Luxury Hotel Front Desk Receptionist – Guest Experience

Care4u Health Care; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Midrand is seeking a motivated Hotel Receptionist to create a welcoming atmosphere for guests. Responsibilities include greeting, check-in/out, handling reservations, and addressing guest inquiries. The ideal candidate should possess a High School Diploma, excellent communication and customer service skills, and be proficient in Microsoft Office. Previous experience in a similar role is preferred. Join our team to help create unforgettable experiences for our guests.

Qualifications

• Previous experience in a similar role is preferred.
• Knowledge of a second language is a plus.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to emails and messages.
• Provide information about hotel services and attractions.
• Handle guest complaints and resolve issues promptly.
• Maintain a clean and tidy reception area.
• Process payments and maintain records of transactions.
• Collaborate with other departments for smooth guest experience.

Skills

Excellent communication skills

Customer service skills

Proficient in Microsoft Office

Multitasking

Attention to detail

Problem-solving skills

Fluent in English

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

A luxury hotel in Midrand is seeking a motivated Hotel Receptionist to create a welcoming atmosphere for guests. Responsibilities include greeting, check-in/out, handling reservations, and addressing guest inquiries. The ideal candidate should possess a High School Diploma, excellent communication and customer service skills, and be proficient in Microsoft Office. Previous experience in a similar role is preferred. Join our team to help create unforgettable experiences for our guests.