Luxury Hotel F&B Floor Manager — Guest Experience Leader

Accor Hotels; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel chain is seeking an experienced manager for daily shift operations in Cape Town. The role involves supervising staff, ensuring guest satisfaction, and managing the bar operations. Ideal candidates should have a level 3 Culinary Diploma, 2-3 years of management experience in luxury hotels, and strong leadership skills. The position offers opportunities for career development in a dynamic environment. Join us to explore extensive possibilities.

Qualifications

• Minimum of 2-3 years experience in a luxury hotel related field.
• Must be flexible in terms of working hours.
• International experience would be advantageous.

Responsibilities

• Manage daily shift operations and supervise staff.
• Coordinate and run the reservations system Dineplan.
• Ensure guest satisfaction while maintaining the operating budget.

Skills

Fluent in English

Leadership skills

Communication skills

Analytical thinking

Customer service skills

Education

Matric and level 3 Culinary Diploma

Tools

Excel

Word

Outlook

Job description

A luxury hotel chain is seeking an experienced manager for daily shift operations in Cape Town. The role involves supervising staff, ensuring guest satisfaction, and managing the bar operations. Ideal candidates should have a level 3 Culinary Diploma, 2-3 years of management experience in luxury hotels, and strong leadership skills. The position offers opportunities for career development in a dynamic environment. Join us to explore extensive possibilities.