Luxury Guest Experience Lead – Estate & Wine Service

Lodgistics Professional Hospitality Solutions; Franschhoek; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury estate in Franschhoek is searching for a Guest Experience Manager who excels in creating exceptional guest journeys. The ideal candidate will have over 5 years of experience in luxury hospitality, with strong wine knowledge and culinary understanding. A polished, guest-centric personality is essential. This role emphasizes professional reliability and collaboration with both front and back of house teams. If you are passionate about providing memorable experiences, we would love to hear from you.

Qualifications

• 5+ years' experience in luxury hotels or fine-dining restaurants.
• Exceptional wine knowledge for service, pairings, and cellar management.
• Strong understanding of culinary and fine-dining service timing.

Responsibilities

• Create unforgettable guest experiences in a luxury estate.
• Collaborate across front and back of house.
• Maintain professional communication and reliability.

Skills

Luxury hospitality experience

Exceptional wine knowledge

Culinary understanding

Guest-centric personality

Fluency in English

Job description

A luxury estate in Franschhoek is searching for a Guest Experience Manager who excels in creating exceptional guest journeys. The ideal candidate will have over 5 years of experience in luxury hospitality, with strong wine knowledge and culinary understanding. A polished, guest-centric personality is essential. This role emphasizes professional reliability and collaboration with both front and back of house teams. If you are passionate about providing memorable experiences, we would love to hear from you.