Luxury Front Desk Agent — Guest Experience & Concierge

Bright Search Recruitment (Pty) Ltd; Limpopo; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious hotel in Limpopo is seeking a receptionist to enhance the guest experience through exemplary service and organizational abilities. Responsibilities include managing check-ins, handling reservations, and ensuring guest satisfaction. The ideal candidate will have at least 1-3 years of experience in a luxury hotel setting and demonstrate excellent communication and multitasking skills. This role requires a professional appearance and flexibility in scheduling.

Qualifications

• 1-3 years in front desk/reception/guest services in a luxury hotel.
• Fluency in English; additional languages are a plus.
• Ability to remain calm under pressure and anticipate guest needs.

Responsibilities

• Check guests in & out smoothly.
• Handle reservations and modify bookings.
• Assist with guest enquiries and provide concierge-style service.

Skills

Excellent verbal & written communication in English

Customer service under pressure

Attention to detail

Problem solving

Multitasking

Diplomacy in dealing with complaints

Professional appearance & grooming

Flexibility & reliability

Education

Matric (Grade 12)

Hospitality or tourism certificate/diploma

Tools

PMS systems (Opera, Protel, Fidelio)

Microsoft Office

Job description

A prestigious hotel in Limpopo is seeking a receptionist to enhance the guest experience through exemplary service and organizational abilities. Responsibilities include managing check-ins, handling reservations, and ensuring guest satisfaction. The ideal candidate will have at least 1-3 years of experience in a luxury hotel setting and demonstrate excellent communication and multitasking skills. This role requires a professional appearance and flexibility in scheduling.