Luxury Cruise Concierge: Elevate Guest Experience

Crew Life at Sea; Vrystaat; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious cruise line in South Africa is seeking a guest relations professional to enhance the onboard experience for guests. Your role includes providing personalized service, managing reservations, and addressing guest inquiries. The ideal candidate has robust customer service experience, excellent communication skills, and is able to work flexible hours. Join our team to create memorable experiences at sea.

Qualifications

• Previous experience in a customer service role, preferably in luxury or hospitality.
• Strong organizational and time-management skills.
• Fluent in English; additional languages are a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Act as a point of contact for guests and address inquiries.
• Assist with booking reservations for dining and entertainment.

Skills

Customer service skills

Communication skills

Organizational skills

Interpersonal skills

Tools

Microsoft Office

Reservation systems

Job description

A prestigious cruise line in South Africa is seeking a guest relations professional to enhance the onboard experience for guests. Your role includes providing personalized service, managing reservations, and addressing guest inquiries. The ideal candidate has robust customer service experience, excellent communication skills, and is able to work flexible hours. Join our team to create memorable experiences at sea.