Lux Hotel F&B Floor Manager - Guest-Focused Operations

21c Museum Hotels; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality group in Cape Town is seeking a Day Operations Manager to oversee operations and staff in the restaurant/bar. You will ensure guest satisfaction, manage budgets, and assist with training. The ideal candidate should have a Culinary Diploma and at least 2-3 years of management experience in the luxury hotel industry. Strong leadership and communication skills are essential for this dynamic role. Join us and be part of a team that values diversity and excellence.

Benefits

Diversity and inclusion initiatives

Career development opportunities

Qualifications

• Minimum of 2-3 years of progressive management experience in a luxury hotel related field.
• International experience is an asset.
• Must have great leadership and communication skills.

Responsibilities

• Manage daily shift operations and supervise staff.
• Ensure guest satisfaction and maintain operating budget.
• Assist with training and team scheduling.

Skills

Fluent in English

Leadership skills

Communication skills

Analytical thinking

Customer service skills

Education

Matric and registered level 3 Culinary Diploma

Tools

Excel

Word

Outlook

Job description

A leading hospitality group in Cape Town is seeking a Day Operations Manager to oversee operations and staff in the restaurant/bar. You will ensure guest satisfaction, manage budgets, and assist with training. The ideal candidate should have a Culinary Diploma and at least 2-3 years of management experience in the luxury hotel industry. Strong leadership and communication skills are essential for this dynamic role. Join us and be part of a team that values diversity and excellence.