Lux Hotel F&B Floor Manager - Guest-Focused Operations

AccorHotel; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global hospitality company in Cape Town seeks a skilled operations manager to oversee daily shifts, ensuring top-tier guest satisfaction. The ideal candidate should have at least 2-3 years of management experience in a luxury hotel, excellent leadership and communication skills, and a culinary background. Responsibilities include staff supervision, managing reservations, and training team members. Applicants should have a strong emphasis on service standards and the ability to thrive in a dynamic environment.

Qualifications

• Fluent in English (verbal & written), bonus for a second language.
• 2-3 years of progressive management experience in a luxury hotel.
• Must have great leadership and communication skills.

Responsibilities

• Manage daily operations and supervise staff effectively.
• Ensure high standards of guest satisfaction and service.
• Handle team counselling for underperforming staff members.

Skills

Leadership

Guest service skills

Analytical thinking

Communication

Flexibility

Teamwork

Education

Matric

Registered level 3 Culinary Diploma

Tools

Excel

Word

Outlook

Job description

A global hospitality company in Cape Town seeks a skilled operations manager to oversee daily shifts, ensuring top-tier guest satisfaction. The ideal candidate should have at least 2-3 years of management experience in a luxury hotel, excellent leadership and communication skills, and a culinary background. Responsibilities include staff supervision, managing reservations, and training team members. Applicants should have a strong emphasis on service standards and the ability to thrive in a dynamic environment.