Logistics Customer Service Specialist

Novus Holdings Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Novus Holdings Limited in Johannesburg is seeking a Customer Service Representative to deliver exceptional service and resolve queries efficiently. The role focuses on meeting SLAs, handling inquiries via phone and email, and maintaining accurate records in the CRM system.

You will compile reports, address complaints promptly, coordinate with operations and sales, and contribute to ongoing service improvements to ensure seamless customer experiences.

Qualifications

• Matric (high school completion) is required.
• Additional qualifications in logistics, business administration, or related field are a plus.
• Proficiency in CRM systems and other relevant software.

Responsibilities

• Handle and resolve customer inquiries via phone, email and other channels.
• Meet established SLAs to ensure timely customer service.
• Prepare and compile reports as requested by management.
• Address and resolve customer complaints promptly and professionally; follow up for satisfaction.
• Utilize CRM systems to manage interactions and maintain detailed records.
• Work closely with operations and sales to ensure seamless service delivery.
• Identify opportunities for process improvements and contribute to best practices.

Skills

Customer service

CRM proficiency

Communication

Education

Matric (high school completion)

Logistics / Business Admin related

Tools

CRM software

Job description

Novus Holdings Limited in Johannesburg is seeking a Customer Service Representative to deliver exceptional service and resolve queries efficiently. The role focuses on meeting SLAs, handling inquiries via phone and email, and maintaining accurate records in the CRM system.

You will compile reports, address complaints promptly, coordinate with operations and sales, and contribute to ongoing service improvements to ensure seamless customer experiences.