Logistics Customer Care Specialist

First Technology; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A logistics support company in South Africa is seeking a Customer Service Agent to provide efficient and customer-focused support. Responsibilities include managing queries across various platforms, resolving complaints with professionalism, and maintaining adherence to service standards. The ideal candidate should possess strong communication skills and a Matric qualification. Experience in customer service or logistics is advantageous.

Qualifications

• Matric / Grade 12 required.
• Previous customer service or logistics experience beneficial.
• Ability to learn quickly in a fast-paced environment.

Responsibilities

• Manage customer queries via phone, email, and ticketing systems.
• Provide accurate product and service information.
• Resolve customer complaints professionally.

Skills

Excellent verbal and written communication skills

Strong telephone etiquette

Problem-solving capabilities

Ability to work under pressure

Organisational skills

Computer literacy

Interpersonal skills

Education

Matric / Grade 12

Tools

Microsoft Office Suite

ERP systems

Job description

A logistics support company in South Africa is seeking a Customer Service Agent to provide efficient and customer-focused support. Responsibilities include managing queries across various platforms, resolving complaints with professionalism, and maintaining adherence to service standards. The ideal candidate should possess strong communication skills and a Matric qualification. Experience in customer service or logistics is advantageous.