Logistics Coordinator

Exceed Hr And Recruitment; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A staffing agency in Stellenbosch is seeking a Logistics Coordinator to manage customer orders and coordinate production and logistics activities. The ideal candidate will possess a relevant tertiary qualification and have a strong understanding of the wine export industry. Responsibilities include maintaining customer relationships, ensuring compliance with regulations, and documentation management.

Qualifications

• Understanding of exports in the wine industry.
• Knowledge of wine product and export processes.

Responsibilities

• Liaise with clients and sales representatives regarding orders.
• Coordinate production and logistics to meet delivery dates.
• Ensure compliance with company regulations and document processes.

Skills

Customer relationship management

Production coordination

Documentation accuracy

Communication skills

Education

Relevant tertiary qualification

Job description

Logistics Coordinator job vacancy in Stellenbosch.

Duties and Responsibilities:

• Customer Liaison
  • Liaises with Clients & Sales representatives in an account management capacity with regards to production and sales orders.
  • Establishes and maintains good customer relationships to ensure customer satisfaction.
  • Capturing and updating of Sales Orders on SAGE with confirmed Loading date and Loading Site
  • Monitoring of stock situation and keeping client informed.
  • Regular reconciliations of customer contract status/forecast and ensures timely and accurate feedback to clients.
  • Inform Finance timeously of any customer specific invoice related requirements
  • Submit bottling request to production planner according to sales order/productions requirements/forecast.
  • Check and monitor SAGE regularly to ensure it is updated and reflects confirmed customer requirements on loadings and productions.
  • Manages and investigates customer complaints and takes corrective action to ensure customers are informed and complaints are promptly resolved to finality.
  • Takes the lead in assisting and resolving any relevant quality issue
  • Meeting with other departments to discuss possible improvements to customer service
  • Updates SAGE Sales order with confirmed Loading date, Loading Site and Vessel details.
  • Inform finance timeously of any customer specific invoice related requirements.
  • Completes and updates Service level, daily dashboard and stock report on weekly basis.
• Co-ordination of Production and Logistics Activities
  • Liaises with planning, production and warehouse on a continuous basis to ensure orders are produced and distributed to meet the required delivery dates.
  • Facilitates the distribution requirements planning process to insure timely and accurate product delivery, which includes product movement from warehouses
  • Submit firm load plan on weekly basis to Freight Forwarders, Warehouses/Loading Sites – indicating accurate information and quantities.
  • Process documentation for all shipments/collections/deliveries, timeously and accurately
  • Establish and maintains good relationships with service providers (SAWIS, DAFF, FF, Control Union, SGS, Bureu Veritas)
  • Communicate with freight transport/freight forward companies on order status.
  • Liaises with warehouses, freight forwarders and transportation providers to ensure streamlined procedures in line with our business and products.
  • Ensure service providers are in compliance with company regulations (IFS, BRC, Health and Safety, etc)
• Administration and Documentation
  • Executes all required documentation according to strict time lines and exceptional accuracy.
  • Timely management of multiple lines of communication between suppliers, shippers, customers and internal parties, maintaining details, and relaying pertinent information to appropriate parties

Requirements:

• Relevant tertiary qualification
• Good understanding and knowledge of exports in the wine industry
• Wine product knowledge and knowledge of wine exports such as applying for export certificates, notification of loading and declaration.