Logistics Coordinator

50E6F6Ec-Ba7D-4Bcf-8073-B98040953B01; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A logistics services company based in Gauteng is looking for a Logistics Coordinator to manage the after-sales lifecycle of Optix hardware. The successful candidate will coordinate installations and repairs, ensuring excellent client communication and satisfaction. Applicants should have 3-5 years of logistics experience, fluency in both English and French, and strong problem-solving abilities. This role demands excellent organizational skills and the capacity to manage multiple tasks effectively while maintaining high standards of client service.

Qualifications

• 3–5 years of experience in logistics, service coordination, or operations environments.
• Experience in after-sales service or technical support logistics is highly desirable.
• Fluency in both English and French is non-negotiable.

Responsibilities

• Coordinate and schedule new, ad-hoc, de-/re-installations, and repairs.
• Perform troubleshooting and diagnostics on hardware faults.
• Ensure timely execution on sensitive cases for maximum client satisfaction.
• Maintain accurate records of service requests and inventory.
• Handle client inquiries and complaints professionally.

Skills

Excellent written and verbal communication in English and French

Strong organizational and coordination capabilities

Administrative proficiency (MS Office and ticketing systems)

Customer-service orientation

Ability to work under pressure

Attention to detail

Strong coordination skills

Problem-solving mindset

Education

Grade 12 / N4 (Matric) or equivalent

Tools

MS Office

Job description

Job Advert SummaryThe Logistics Coordinator will play a key role in managing the flow of Optix hardware's after-sales lifecycle — from coordinating installations and repairs to managing returns and replacements.

This person will be responsible for maintaining communication with clients, scheduling logistics tasks, and ensuring flawless execution of service operations to support client satisfaction.

Customer satisfaction and expectation management is key.Minimum RequirementsSkills & CompetenciesExcellent written and verbal communication in English and FrenchStrong organizational and coordination capabilitiesAdministrative proficiency (MS Office and ticketing systems)Problem-solving mindset, with the ability to escalate issues when neededCustomer-service orientation, attentive to client needsAbility to work under pressure in a fast-paced, goal-driven environmentGood business acumen and stakeholder management skillsGoal Orientated and Results drivenAttention to detail to meet and exceed client expectationsStrong coordination skills, with the ability to manage multiple cases simultaneously.Strong and disciplined work ethicMinimum Education & ExperienceGrade 12 / N4 (Matric) or equivalent3–5 years of experience in logistics, service coordination, or operations environmentsExperience in after-sales service or technical support logistics or coordination is highly desirableFluency in both English and French (non-negotiable)Duties & ResponsibilitiesCoordinate and schedule new, ad-hoc, de- / re-installations, and hardware repairs with clients.Perform comprehensive troubleshooting and diagnostic steps to resolve hardware faults before escalating and scheduling an onsite resource.Ensure successful execution on time sensitive cases for maximum client satisfaction.Ensure all logistics activities align with internal SLAs and quality standards.Liaise with the engineering team, field technicians, and clients to plan on-site work.Troubleshoot issues by guiding clients through preliminary diagnostics before dispatching a technician.Maintain accurate and up-to-date records of service requests, shipments, returns and warranty cases within SLA timelines.Book faulty hardware with the Engineering Department for repair and follow up to ensure timely return.Manage / coordinate repair stock : issue replacement hardware, track returns, and maintain accurate inventory records.Provide regular status updates and feedback to clients on their open tasks and projects.Handle client inquiries and complaints with a professional, customer-focused attitude.Ensure successful execution on time sensitive cases for maximum client satisfaction.Work closely with Customer Success Lead to identify process improvements in the after-sales service flow.Perform ad-hoc administrative tasks to support the Client Success and Logistics teams