Lodge & Safari Experience Manager

MORE Collection; Limpopo; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious eco-lodge in Limpopo is looking for a dynamic hospitality couple to fill the Lodge Manager and Field Guide roles. The Lodge Manager will oversee the guest experience, ensuring high standards of service, while the Field Guide will engage guests with wildlife tours and stories. Candidates should have experience in the safari lodge industry, with a passion for hospitality and nature, and possess valid driver's licenses. This role offers the chance to live and work in a stunning wilderness environment.

Qualifications

• 3-5 years of experience in lodge management or guest services in a 5-star environment.
• Proven track record in delivering exceptional guest experiences.
• Both roles must hold valid driver’s licenses and appropriate certifications.

Responsibilities

• Oversee guest experience ensuring exceptional service.
• Engage with guests daily and manage guest feedback.
• Lead, mentor, and motivate the guest services team.
• Ensure compliance with health and safety policies.

Skills

Leadership and interpersonal skills

Excellent communication skills

Problem-solving skills

Guest services experience

Attention to detail

Knowledge of lodge operations

Education

FGASA Nature Site Guide qualification

First Aid Level 1

Driver’s License and Pr-DP

Job description

A prestigious eco-lodge in Limpopo is looking for a dynamic hospitality couple to fill the Lodge Manager and Field Guide roles. The Lodge Manager will oversee the guest experience, ensuring high standards of service, while the Field Guide will engage guests with wildlife tours and stories. Candidates should have experience in the safari lodge industry, with a passion for hospitality and nature, and possess valid driver's licenses. This role offers the chance to live and work in a stunning wilderness environment.