Lobby Host - Standford Quarter

KFC; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A popular fast-food chain in Eastern Cape is looking for a Lobby Host to enhance customer experiences and manage kiosk operations. The ideal candidate should have a Matric qualification, a customer service certificate, and prior experience with KFC. Excellent communication skills and a commitment to hospitality are essential. This position entails a hands-on approach in a busy environment with direct interactions with guests.

Qualifications

• 6-12 months experience with KFC.
• Ability to communicate clearly and kindly.
• Committed to providing a positive guest experience.

Responsibilities

• Elevate customer journey and manage kiosk orders.
• Assist customers and promote menu items.
• Adhere to health and safety regulations.

Skills

Customer service

Communication

Guest management

Problem-solving

Education

Matric

Customer service certificate

Job description

Job title : Lobby Host - Standford Quarter

Job Location : Eastern Cape, Port Elizabeth

Deadline : November 01, 2025

Key Responsibilities

• Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences in all customer touchpoints: Welcome, Ordering and Dine In.
• Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system.
• Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
• Manage the flow of customers and any potential bottlenecks.
• Observe and act on customer needs throughout their dining experience to enhance experienced service levels.
• Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
• Adhere to YUM’s culture principles.

Requirements

• Matric.
• Customer service certificate.
• 6-12 months KFC tenure English proficiency.
• Ability to communicate in a clear, concise, and friendly manner.
• Committed to hospitality and guest experience.
• Display excellent guest management skills.
• Technically astute to manage the kiosk.
• Maintain a high and positive energy.
• Professionalism, ability to multi-task, team oriented, high attention to detail.
• Well groomed.
• Ability to stand / walk and stay focused and alert for extended periods of time.
• Remain tactful when facing confrontational situations.
• Hospitality / Hotel / Restaurant jobs.