Lobby Host - Newtin Park

Alliance Foods SA (Pty) Ltd.; Gqeberha; On-site; ZAR 100 000 - 150 000; Full time

Job summary

A leading food services company in Gqeberha is seeking a Lobby Host to enhance the guest experience through warm welcomes and efficient service. Responsibilities include managing customer flow, assisting with orders, and maintaining safety standards. Ideal candidates should have excellent communication skills and experience in front-of-house service.

Qualifications

• Excellent communication skills and ability to connect with guests.
• Experience in front-of-house customer service.
• Ability to manage customer flow and handle potential bottlenecks.

Responsibilities

• Welcome and greet all guests warmly.
• Assist customers with kiosk orders and upselling.
• Manage flow of customers to prevent bottlenecks.

Job description

A vacancy exists for Lobby Hosts. As a Lobby Host, you are responsible to receive and give a warm welcome to all our guests, in an efficient and courteous manner that is constituently professional, friendly, warm and engaging. A key point of contact for our FOH customers, delivery service providers and MODs. Manage and assist in identification of bottle necks in FOH to be communicated to CSTMs, MOD, RGM and ARM. Ensure all CX Tech is functioning correctly (i.e., kiosks, come and collect screen, digital menus etc.).

KEY RESPONSIBILITIES

• Elevate customer journey in FOH through authentic connections of Feel‑Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In.
• Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system.
• Maintain Feel‑Good connections in FOH between service delivery providers, drivers and CSTMs.
• Manage the flow of customers and any potential bottlenecks.
• Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
• Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
• Adhere to YUM’s culture principles.