Lobby host - King Williamstown

Alliance Foods SA (Pty) Ltd.; Qonce; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading food service company is seeking a Lobby Host responsible for providing a warm welcome to guests and ensuring a positive customer experience. The role involves managing customer flow, assisting with orders, and maintaining high service standards in compliance with health regulations. Ideal candidates will possess strong communication skills and a passion for customer service.

Qualifications

• Strong customer service skills.
• Ability to manage and assist with kiosk orders.
• Capacity to maintain sanitation and safety regulations.

Responsibilities

• Elevate customer journey through authentic connections.
• Manage customer flow and identify bottlenecks.
• Enhance service levels by observing customer needs.

Job description

A vacancy exists for Lobby Hosts. As a Lobby Host, you are responsible to receive and give a warm welcome to all our guests, in an efficient and courteous manner that is consistently professional, friendly, warm and engaging. A key point of contact for our FOH customers, delivery service providers and MODs. Manage and assist in identification of bottlenecks in FOH to be communicated to CSTMs, MOD, RGM and ARM. Ensure all CX Tech is functioning correctly (i.e., kiosks, come and collect screens, digital menus, etc.).

KEY RESPONSIBILITIES

• Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences at all customer touchpoints: Welcome, Ordering and Dine In.
• Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system.
• Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
• Manage the flow of customers and any potential bottlenecks.
• Observe and act on customer needs throughout their dining experience to enhance service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to returning to the door).
• Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
• Adhere to YUM’s culture principles.