Live Support Consultant (Customer Support Consultant)

Ozow; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

As a Live Support Consultant at Ozow, you will be the frontline of customer service, ensuring a top-notch experience. Your role involves resolving issues, providing information, and building strong relationships within a collaborative team environment. This position offers opportunities for career growth and professional development in a dynamic fintech landscape.

Benefits

Healthy breakfast, lunches, and snacks

Medical aid subsidy

Generous paid annual leave

Birthday leave

Learning and Development opportunities

Quarterly team building

Qualifications

• 3+ years customer experience in an international support center.
• 2+ years in an Omni-Channel environment (Voice, email, Chat, WhatsApp).
• Knowledge of the Payments Landscape in South Africa.

Responsibilities

• Resolve customer issues and provide accurate information.
• Foster strong relationships with customers.
• Collaborate with the team to enhance customer experience.

Skills

Problem-solving

Communication

Customer service

Education

Grade 12 (Matric) or relevant equivalent

Job description

Cape Town

What to expect:

As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships.

Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.

If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team.

Requirements:

• Grade 12 (Matric) or relevant equivalent
• Available to work 24/7 Shifts
• Knowledge of the Payments Landscape in South Africa
• 3+ Years customer experience within an international support center
• 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
• 2+ Years working in a Card Payment environment is advantageous to have
• Intermediate computer Literacy
• Excellent written and verbal communication skills
• Previous experience working on Salesforce (Advantageous)

In office perks

• Healthy breakfast, lunches and snacks
• Monthly team connects

Perks for South African based employees

• Medical aid subsidy
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Quarterly team building
• Community initiatives
• Access to cutting edge technology

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards.

Ready to be exceptional? Apply now!

Keen to know more?

Interested in joining our rocket ship?

To find out more about life atOzow, head over to our Careers Page here!

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