Live Support Consultant

Ozow; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A progressive payment solutions provider is seeking a Live Support Consultant in Cape Town. The role involves resolving customer issues, providing service information, and fostering relationships in a dynamic team. Candidates should have a Grade 12 certificate, 3+ years of customer experience, and knowledge of the payments landscape. This is a full-time position with opportunities for growth in a collaborative environment.

Qualifications

• 3+ years customer experience within an international support center.
• 2+ years working in an Omni-Channel environment.
• 2+ years working in a Card Payment environment is advantageous.

Responsibilities

• Resolve issues and provide accurate information to customers.
• Foster strong customer relationships and ensure top-notch service.
• Contribute to team success and personal career growth.

Skills

Problem-solving

Customer-first mindset

Ability to leverage relationships

Collaboration

Communication skills

Education

Grade 12 (Matric) or equivalent

Tools

Salesforce

Job description

Job title

Live Support Consultant

Job Location

Western Cape, Cape Town

Deadline

November 24, 2025

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What to expect

• As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships.
• Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.
• If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team.

Requirements

• Grade 12 (Matric) or relevant equivalent
• Available to work 24 / 7 Shifts
• Knowledge of the Payments Landscape in South Africa
• 3+ Years customer experience within an international support center
• 2+ Years working in an Omni-Channel environment, supporting Voice, email, Chat, WhatsApp
• 2+ Years working in a Card Payment environment is advantageous to have
• Intermediate computer Literacy
• Excellent written and verbal communication skills
• Previous experience working on Salesforce (Advantageous)

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.
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