Level 3 (L3) IT Technician

Greys Recruitment; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency in South Africa is seeking a highly skilled Level 3 IT Technician to join their team in Sandton. The ideal candidate will possess strong technical expertise, with the ability to troubleshoot complex issues and lead junior staff. Responsibilities include architecting IT systems and collaborating cross-functionally. The role offers a salary of R28,000 – R32,000, commensurate with experience, and is an excellent opportunity for those looking to advance their IT career.

Qualifications

• Demonstrated experience in troubleshooting complex IT issues.
• Ability to design and implement advanced IT infrastructure.
• Strong leadership skills and experience mentoring junior staff.

Responsibilities

• Troubleshoot and resolve technical issues for Tier 1/2 teams.
• Architect IT systems and provide leadership on projects.
• Create and maintain documentation, update knowledge bases.

Skills

Advanced troubleshooting

Network engineering

Cloud architecture

Scripting (Python, PowerShell, Bash)

Performance optimization

Education

Bachelor’s Degree in Computer Science or related field

5–7+ years hands-on IT experience

Advanced certifications (e.g., CCIE, AWS Certified Solutions Architect)

Tools

Wireshark

Splunk

Ansible

Kubernetes

Cisco

AWS

Azure

Job description

Our Client is seeking a highly skilled and experienced Level 3 (L3) IT Technician to join their company in Sunninghill Johannesburg. The ideal candidate will have a strong technical background, hands-on experience in advanced IT roles, and the ability to lead and mentor junior staff. This role requires expertise in troubleshooting, system architecture, and cross-functional collaboration.

Job Requirements: Education

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Equivalent experience: 5–7+ years of hands‑on IT experience may be considered in lieu of a degree.
• Advanced certifications preferred (e.g., CCIE, AWS Certified Solutions Architect, CISSP, PMP, Microsoft Certified: Azure Solutions Architect).

Experience

• Minimum of 5–7 years in IT, with at least 2–3 years in Tier 2 or advanced technical roles.
• Proven expertise in a specific domain such as network engineering, cloud architecture, or DevOps.
• Experience leading cross‑functional teams or managing large‑scale IT projects.

Technical Skills

• Advanced troubleshooting, including root cause analysis, performance optimization, and handling escalations from Tier 1 / 2.
• Design and implementation of complex infrastructure systems (cloud environments, enterprise networks).
• Proficiency with tools and platforms such as Wireshark, Splunk, Ansible, Kubernetes, Cisco, AWS, and Azure.
• Scripting and automation skills (Python, PowerShell, Bash) for workflow efficiency.
• Knowledge of security and compliance frameworks such as NIST, GDPR, or HIPAA (depending on industry).

Soft Skills

• Excellent communication, able to convey technical information to non‑technical stakeholders.
• Leadership abilities, including mentoring junior staff, guiding strategic decisions, and managing vendor relationships.
• Strong time management and organizational skills, capable of prioritizing tasks under pressure.

Job Duties

• Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 teams.
• Architect and implement advanced IT systems and infrastructure solutions.
• Maintain detailed documentation, update knowledge bases, and produce incident reports.
• Participate in on‑call rotation for critical outages or emergencies.
• Collaborate with Security, Development, and Compliance teams to resolve cross‑functional issues.
• Provide guidance, mentorship, and training to junior IT staff.

Salary: R28,000 – R32,000 (depending on experience)

How to Apply

1. Follow the link to our jobseeker’s page: https://measuredability.com/jobs
2. Search for the job title.
3. Click Apply to submit your CV.