Legal Disputes Team Manager

Prime South Africa; Randburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading legal services firm in Randburg, South Africa is seeking a Manager in the Legal Disputes Department. The successful candidate will lead a team, ensure quality in client services, and maintain client satisfaction through effective complaint resolution. A completed degree in law is essential, alongside strong leadership and client service experience. This role offers an opportunity to make a meaningful impact in a dedicated team.

Qualifications

• Completed Degree is essential, preferably LLB or BCom Law.
• Previous staff team leading/supervising experience.
• Experience in Client Service, Claims, or Complaints.

Responsibilities

• Lead a team of junior staff.
• Ensure quality consistency across teams.
• Monitor inputs and conduct quality reviews.
• Identify prevention measures and conduct corrective action reviews.

Skills

Team leadership

Client service

Proficiency in MS Office

Drafting skills

Attention to detail

Time management

Education

Completed Degree (LLB or BCom Law preferred)

Job description

Are you a motivated and results-oriented professional with a commitment to fairness and quality? Join our team as a Manager in the Legal Disputes (Complaints) Department and be part of a team dedicated to upholding client satisfaction by serving as an impartial adjudicator to ensure fair and equitable resolutions of all complaints. Our mission extends beyond resolving issues as we actively collaborate with other departments to implement corrective action projects that enhance our services.

Duties & Responsibilities

• Leading a team of junior staff
• Ensuring consistency in quality and inputs across teams
• Monitoring inputs and conducting quality reviews
• Identifying prevention measures and conducting corrective action reviews
• Managing OSTI and engaging with claims decision-makers
• Overseeing performance management and training
• Identifying in-person red flags and managing departmental projects
• Monitoring Rhythms and Routines in the function and managing queues

Reporting Duties

• Providing daily stats and exception reporting
• Conducting corrective action reporting and complaint reporting
• Delivering performance reporting (KPI)

Desired Experience & Qualification

• Completed Degree is essential, preferably LLB or BCom Law
• Previous staff team leading / supervising or management experience.
• Experience in Client Service, Claims or Complaints
• Proficiency in MS Office
• Good drafting skills
• Teamwork oriented
• Driver of results
• Excellent time management skills
• Attention to detail