Legal Disputes Team Manager

Prime South Africa; Gauteng; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading firm in South Africa seeks a motivated Manager for the Legal Disputes Department. This role focuses on client satisfaction, leading a team, ensuring quality, and managing complaints. Candidates should have a completed degree (preferably LLB or BCom Law) and previous management experience. Join to help foster an equitable resolution environment.

Qualifications

• Completed degree is essential, preferably LLB or BCom Law.
• Previous staff team leading, supervising or management experience.

Responsibilities

• Leading a team of junior staff.
• Ensuring consistency in quality and inputs across teams.
• Monitoring inputs and conducting quality reviews.
• Identifying prevention measures and conducting corrective action reviews.
• Managing OSTI and engaging with claims decision-makers.
• Overseeing performance management and training.
• Identifying in-person red flags and managing departmental projects.
• Monitoring Rhythms and Routines in the function and managing queues.
• Reporting duties, providing daily stats and exception reporting.
• Conducting corrective action reporting and complaint reporting.
• Delivering performance reporting (KPI).

Skills

Client Service

Claims

Complaints Handling

Proficiency in MS Office

Good drafting skills

Teamwork oriented

Driver of results

Excellent time management skills

Attention to detail

Education

Completed degree (preferably LLB or BCom Law)

Job description

Are you a motivated and results-oriented professional with a commitment to fairness and quality?

Join our team as a Manager in the Legal Disputes (Complaints) Department and be part of a team dedicated to upholding client satisfaction by serving as an impartial adjudicator to ensure fair and equitable resolutions of all complaints.

Our mission extends beyond resolving issues as we actively collaborate with other departments to implement corrective action projects that enhance our services.

Responsibilities

• Leading a team of junior staff
• Ensuring consistency in quality and inputs across teams
• Monitoring inputs and conducting quality reviews
• Identifying prevention measures and conducting corrective action reviews
• Managing OSTI and engaging with claims decision-makers
• Overseeing performance management and training
• Identifying in-person red flags and managing departmental projects
• Monitoring Rhythms and Routines in the function and managing queues
• Reporting duties, providing daily stats and exception reporting
• Conducting corrective action reporting and complaint reporting
• Delivering performance reporting (KPI)

Qualifications

• Completed degree is essential, preferably LLB or BCom Law
• Previous staff team leading, supervising or management experience

Key Skills

• Experience in Client Service, Claims or Complaints
• Proficiency in MS Office
• Good drafting skills
• Teamwork oriented
• Driver of results
• Excellent time management skills
• Attention to detail