Legal Collections & Customer Service Specialist

Caterpillar Inc.; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading manufacturing firm in South Africa is looking for a Legal Collections Customer Service Administrator. The role involves managing overdue accounts, ensuring compliance with regulations, and providing exceptional customer service. Ideal candidates should possess a diploma or degree, 2-5 years of experience, and strong communication skills. Join us to make a difference from day one with a competitive salary and a supportive environment.

Benefits

Competitive salary package

Work-life balance

Growth opportunities

Training and mentorship

Qualifications

• 2-5 years' experience in a similar role and environment.
• Strong communication and administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and organisational skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.

Responsibilities

• Managing and resolving overdue accounts with clients.
• Combining customer service expertise with knowledge of debt collection.
• Act as a liaison between the company, clients, and legal teams.

Skills

Customer Focus

Service Excellence

Consulting

Decision Making and Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Education

Diploma or Degree in a related field

Job description

A leading manufacturing firm in South Africa is looking for a Legal Collections Customer Service Administrator. The role involves managing overdue accounts, ensuring compliance with regulations, and providing exceptional customer service. Ideal candidates should possess a diploma or degree, 2-5 years of experience, and strong communication skills. Join us to make a difference from day one with a competitive salary and a supportive environment.