Legal Collections & Customer Service — Day-One Benefits

Caterpillar; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global corporation in South Africa is seeking a Legal Collections Customer Service Administrator. The role involves managing overdue accounts and ensuring legal compliance, supported by customer service expertise. Candidates should have 2–5 years of experience in a similar role, strong communication skills, and a relevant diploma or degree. The position requires attention to detail and the ability to handle sensitive conversations professionally. Offered benefits include training, competitive salary, and growth opportunities.

Benefits

Helpful training and relatable mentors

Global experience and competitive salary package

Work-life balance and growth opportunities

Day-one benefits and potential variable bonus

Dynamic, inclusive work environment

Qualifications

• 2–5 years of experience in a similar role and environment.
• Strong communication and administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and strong organizational skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.

Responsibilities

• Address and resolve customer issues and inquiries related to collections.
• Ensure all customer communication is clearly documented in the system.
• Identify issues, determine appropriate actions, and execute customer‑service standard processes.
• Maintain customer accounts while adhering to legal and regulatory requirements.

Skills

Customer Focus

Service Excellence

Consulting

Decision Making & Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Education

Completed diploma or degree in a related field

Job description

A global corporation in South Africa is seeking a Legal Collections Customer Service Administrator. The role involves managing overdue accounts and ensuring legal compliance, supported by customer service expertise. Candidates should have 2–5 years of experience in a similar role, strong communication skills, and a relevant diploma or degree. The position requires attention to detail and the ability to handle sensitive conversations professionally. Offered benefits include training, competitive salary, and growth opportunities.