Legal Collections Customer Service Administrator

Caterpillar; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global corporation in South Africa is seeking a Legal Collections Customer Service Administrator. The role involves managing overdue accounts and ensuring legal compliance, supported by customer service expertise. Candidates should have 2–5 years of experience in a similar role, strong communication skills, and a relevant diploma or degree. The position requires attention to detail and the ability to handle sensitive conversations professionally. Offered benefits include training, competitive salary, and growth opportunities.

Benefits

Helpful training and relatable mentors

Global experience and competitive salary package

Work-life balance and growth opportunities

Day-one benefits and potential variable bonus

Dynamic, inclusive work environment

Qualifications

• 2–5 years of experience in a similar role and environment.
• Strong communication and administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and strong organizational skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.

Responsibilities

• Address and resolve customer issues and inquiries related to collections.
• Ensure all customer communication is clearly documented in the system.
• Identify issues, determine appropriate actions, and execute customer‑service standard processes.
• Maintain customer accounts while adhering to legal and regulatory requirements.

Skills

Customer Focus

Service Excellence

Consulting

Decision Making & Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Education

Completed diploma or degree in a related field

Job description

Career Area

Finance

Job Description

When you join Caterpillar, you become part of a global team that cares about both the work we do and each other. Our goal is to create stronger, more sustainable communities through innovation and collaboration.

Role Summary

We have a great opportunity for a Legal Collections Customer Service Administrator to join our dynamic team in South Africa. In this role you will be responsible for managing and resolving overdue accounts with clients while ensuring compliance with legal and regulatory standards. You will combine customer‑service expertise with knowledge of debt collection, negotiate payment arrangements, maintain accurate records, and support legal processes related to collections.

Responsibilities

• Address and resolve customer issues and inquiries related to collections.
• Ensure all customer communication is clearly documented in the system.
• Identify issues, determine appropriate actions, and execute customer‑service standard processes.
• Maintain customer accounts and relationships while adhering to legal and regulatory requirements.

Skills & Qualifications

• Customer Focus: Apply customer‑centric values and practices to create customized solutions.
• Service Excellence: Meet or exceed customer needs and expectations in both direct and indirect interactions.
• Consulting: Provide technical or business guidance to internal and external clients.
• Decision Making & Critical Thinking: Analyse situations and reach productive decisions using informed judgment.
• Effective Communications: Transmit, receive, and interpret ideas, information, and needs accurately.
• Problem Solving: Apply tools and techniques to identify, anticipate, and resolve organizational or process problems.
• Relationship Management: Establish and maintain healthy working relationships with clients, vendors, and peers.
• A completed diploma or degree in a related field.
• 2–5 years of experience in a similar role and environment.
• Strong communication and administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and strong organizational skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.

What We Offer

• Helpful training and relatable mentors.
• Global experience and competitive salary package.
• Work‑life balance and growth opportunities within a Fortune company.
• Day‑one benefits, potential variable bonus, and additional benefits.
• Opportunity to work in a dynamic, inclusive environment that values diversity, innovation, and integrity.

Additional Information

Onsite – five days a week. Relocation will not be supported. Please check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method.

For status updates, use the candidate log‑in on our career website.

Equal Opportunity Employer

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South‑African Employment Equity Act and related policies. We create a work environment that values diversity and inclusion, respect, and integrity.

Data Privacy

Caterpillar takes data privacy seriously and complies with the Protection of Personal Information Act in South Africa. Candidate CVs are used only for evaluating suitability for this role and deleted from the database when no longer needed. For more information on our privacy practices, visit the Global Data Privacy Statement.