Legal Collections Customer Service Administrator

Caterpillar Inc.; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading manufacturing firm in South Africa is looking for a Legal Collections Customer Service Administrator. The role involves managing overdue accounts, ensuring compliance with regulations, and providing exceptional customer service. Ideal candidates should possess a diploma or degree, 2-5 years of experience, and strong communication skills. Join us to make a difference from day one with a competitive salary and a supportive environment.

Benefits

Competitive salary package

Work-life balance

Growth opportunities

Training and mentorship

Qualifications

• 2-5 years' experience in a similar role and environment.
• Strong communication and administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and organisational skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.

Responsibilities

• Managing and resolving overdue accounts with clients.
• Combining customer service expertise with knowledge of debt collection.
• Act as a liaison between the company, clients, and legal teams.

Skills

Customer Focus

Service Excellence

Consulting

Decision Making and Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Education

Diploma or Degree in a related field

Job description

Career Area

Finance

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives.

For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services.

Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe, and Africa.

Visit to learn more about Cat Financial.

Role Summary

We have a great opportunity for a Legal Collections Customer Service Administrator to join our dynamic team in South Africa.

Responsibilities

• Managing and resolving overdue accounts with clients, while ensuring compliance with legal and regulatory standards.
• Combining customer service expertise with knowledge of debt collection, focusing on negotiating payment arrangements, maintaining accurate records, and supporting legal processes related to collections.
• Act as a liaison between the company, clients, and legal teams to facilitate timely and ethical debt recovery.

What you will do

• Addressing and resolving customer issues and inquiries.
• Ensuring all customer communication is clearly documented.
• Identifying issues and determining appropriate course of action for effective resolution.
• Executing customer service standard processes.
• Maintaining customer accounts and relationships.

Essential Skills

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgement.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Problem Solving: Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organisational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Qualifications

• A completed Diploma or Degree in a related field.
• 2-5 years' experience in a similar role and environment.
• Strong communication and administrative skills.
• Knowledge of legal collection procedures and relevant regulations.
• High attention to detail and organisational skills.
• Ability to handle sensitive financial conversations with professionalism and empathy.

What We Offer

• From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, a competitive salary package, work‑life balance, and growth opportunities you expect with a Fortune company.
• You power our success, and we are committed to empowering yours.

Additional Information

• Onsite, five days a week.
• Relocation will not be supported.

Benefits

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance; we offer a total rewards package that provides day‑one benefits along with the potential of a variable bonus and additional benefits. We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI‑generated content may disadvantage your application.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South‑African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Caterpillar takes data privacy seriously and is committed to compliance with the Protection of Personal Information Act in South Africa.