Legal Broker Support Manager

Hollard; Pretoria; On-site; ZAR 650 000 - 850 000; Full time

Job summary

A financial services provider seeks a Legal Broker Support Manager in Pretoria to align broker expectations with legal performance and operational delivery. This role involves structured reporting to the Head of Legal Claims, KPIs, compliance monitoring, and risk identification. The ideal candidate will ensure effective broker engagement and address service delivery issues while collaborating closely with operational management to improve financial performance and legal outcomes.

Responsibilities

• Monthly KPI reporting across all broker portfolios.
• Early identification of risks, compliance failures, and process deviations.
• Insights into legal cost drivers, recovery performance, and loss ratio impacts.
• Recommendations for corrective actions and operational improvements.
• Highlight gaps in financial performance, including recovery shortfalls.
• Address service delivery issues impacting brokers or legal turnaround times.

Job description

Role Objectives: The Legal Broker Support Manager ensures alignment between broker expectations, legal performance, and operational delivery.

The role provides brokers with clear guidance on legal processes, financial controls, and performance standards that directly influence loss ratios and portfolio profitability.

Acting as the central link between brokers, the Legal Division, Broker Development, and Operational Managers, it ensures seamless processes, accurate reporting, and proactive management of legal trends across motor and nonmotor claims.

A core responsibility is structured reporting to the Head of Legal Claims, including monthly KPI performance, risk identification, compliance monitoring, and portfolio insights.

The role collaborates closely with Operational Managers to highlight financial gaps, process failures, and service non-compliance, ensuring that operational execution supports legal and business objectives.

Key Responsibilities

• Monthly KPI reporting across all broker portfolios
• Early identification of risks, compliance failures, and process deviations
• Month-on-month performance trends and variance explanations
• Insights into legal cost drivers, recovery performance, and loss ratio impacts
• Recommendations for corrective actions and operational improvements
• Portfolio-level intelligence on legal trends affecting motor and non-motor claims
• Highlight gaps in financial performance, including recovery shortfalls and estimate misalignment
• Identify process failures affecting legal outcomes or broker experience
• Address service delivery issues impacting brokers or legal turnaround times
• Ensure operational teams understand legal process requirements and compliance expectations
• Broker engagement