LEARNING SUPPORT OFFICER (VET)

Brentwood; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A company in the education sector is seeking a Learning Support Officer to coordinate online VET training courses. The role involves supporting diverse student needs, managing course registrations, and ensuring compliance with educational standards. Candidates should have experience in student support, strong communication skills, and proficiency in relevant technologies. This position is office-based and offers an opportunity to make a significant impact in the education industry.

Qualifications

• 2-3 years’ experience in a student support or tutoring role.
• Understanding of barriers to learning and inclusive learning practices.

Responsibilities

• Coordinating online VET training courses.
• Answering customer queries and liaising with lecturers.
• Identifying and counselling underperforming students.

Skills

Strong interpersonal and communication skills

Good organizational and administrative skills

Understanding of adult learning principles

Ability to adapt to diverse learning needs

Computer literacy (MS Office, LMS)

Education

Diploma or degree in Education or related field

Tools

Moodle

Blackboard

Job description

Our Client in the education industry is seeking a Learning Support Officer (Office-Based) who will be responsible for the coordination and administration of online VET training courses.

Education and experience

• Diploma or degree in Education or a related field would be beneficial
• 2–3 years’ experience in a student support, tutoring, or learning assistance role, preferably in a tertiary education environment
• Understanding of adult learning principles
• Ability to adapt to diverse learning needs
• Knowledge of inclusive learning practices and strategies
• Understanding of barriers to learning and methods to support diverse student needs
• Strong interpersonal and communication skills (verbal and written)
• Good organizational and administrative skills
• Proficiency in relevant software and technology
• Computer literacy (MS Office, Learning Management Systems such as Moodle or Blackboard).

Duties and responsibilities

• Answering customer queries
• Receiving registrations from students and registering them on the courses you are coordinating
• Coordinating courses (scheduling of webinars, liaising with lecturers, compiling course materials, creating, and sending certificates, maintaining accurate records for all of your courses and adhering to all compliance requirements)
• Identifying and counselling underperforming students
• Liaising with overseas offices regarding courses
• Quality monitoring
• Ensure that the courses you coordinate fully comply with all the Standards for Registered Training Organizations
• Implementing company policies and procedures
• Training lecturers and students on the use of Blackboard Collaborate
• Assisting in the scheduling of courses (add to database / website)
• Working with and maintaining the Moodle site
• Providing assistance to the College Manager and your colleagues
• Assisting with the institutes accounts
• Ad hoc tasks as required by the college manager
• Implementing and complying with company copies and procedures