Learning And Development Facilitator - Italk

Blue Label Telecoms; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecoms company in South Africa is seeking a Learning and Development Facilitator. This role focuses on designing and implementing training interventions to enhance individual and organizational performance. The ideal candidate will possess strong facilitation skills, relevant educational backgrounds including a certification in facilitation, and experience in the short-term insurance industry. A passion for mentoring is essential. This position requires a candidate with their own transport and a valid driver's license.

Qualifications

• 2 - 3 years’ experience in selling short term insurance or solid sales experience.
• FAIS Regulatory examination for Representatives (RE5) is required based on registration status.

Responsibilities

• Identify training needs and create learning action plans.
• Conduct training for new recruits and perform assessments.
• Evaluate training impact and suggest corrective measures.
• Conduct refresher training for existing staff.
• Manage client relationships through professional interactions.
• Provide coaching and mentoring to team members.
• Handle training administration and reporting.

Skills

Facilitation skills

Customer orientation / client focused

Interacting with People

Knowledge of adult learning principles

Presentation and facilitation skills

Excellent computer literacy in MS Office

Problem solving

Energy and drive

Assertiveness

Resilience

Education

Matric / Grade 12

Facilitation Certificate

O-DATDP Certificate in HR

Graphic design certificate

Marketing certificate

FAIS Credits

Job description

Job Purpose

To design, develop and facilitate learning interventions, utilising a variety of learning methodologies to build knowledge, skills and competencies that enhance individual performance and organisational wide competence at iTalk Holdings.

This role will execute these duties in line with strategic agenda.

Key Responsibilities

• Training Needs Analysis – Identifying learning needs in line with business needs and review on an on‑going basis; Identifying learning interventions based on the learning needs identified; Preparing a learning action plan for implementation and obtain a sign off from business.
• Implementation of training interventions for new recruits – Conduct new recruit training in line with the approved training and lesson plans; Conduct summative assessments and provide learners with feedback.
• Conduct moderation of summative assessments – Conducting evaluation of the impact of training interventions and advise / recommend to Line Management on corrective measures; Review of existing course material where applicable and providing feedback for proposed change.
• Implementation of refresher training for call centre agents – Conduct refresher training in line with the approved training and lesson plans; Conduct summative assessments and provide learners with feedback; Conduct moderation of summative assessments – Conducting evaluation of the impact of training interventions and advise / recommend to Line Management on corrective measures; Review of existing course material where applicable.
• Client Relationship Management – Creating and maintaining productive relationships with internal clients through professional interactions.
• Coaching and Mentoring – Evaluate call centre agent's performance against a pre‑determined set of criteria; Provide coaching to call centre agents with respect to product knowledge and performance levels; Mentor call centre agents that display potential for development.
• Administration and Reporting – Prepare for training according to preparation and administration checklist; Capture learner’s personal details and assessment results; Compiling training reports for all training interventions using approved reporting templates; Compile ad‑hoc reports as requested from clients and direct manager.

Requirements

• Competencies
  • Facilitation skills
  • Customer orientation / client focused / client centric
  • Interacting with People
  • Knowledge of adult learning principles
  • Knowledge of South African learning and development legislation
  • Presentation and facilitation skills – Effective writing and speaking skills in English and another official SA language; Ability to drive critical, student‑led dialogs about learning material; Excellent computer literacy in MS office (Word, Excel, PowerPoint and Outlook); Experience of using digital technologies as a teaching tool will be an added advantage.
  • Problem solving
  • Excellence orientation
  • Energy and drive
  • Assertiveness
  • Resilience
• Education
  • Matric / Grade 12 (Essential)
  • Facilitation Certificate (Essential)
  • O‑DETDP Certificate in HR (Advantage)
  • Graphic design certificate (Advantage)
  • Marketing certificate (Advantage)
  • FAIS Credits – min 30 credits in short term insurance if date of first appointment is before ; or if date of first appointment is on or after ; a full recognised qualification as per the FSCA qualification list
• Experience
  • 2 – 3 years’ experience in selling short term insurance either as a broker agent or tied agent, alternatively must have solid sales experience.
  • FAIS Regulatory examination for Representatives (RE5) – If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points; If you are registered for two Classes of Business (Personal plus Commercial) you are required to have 18 CPD points.
• Other Requirements
  • Candidate must have his own transport (CAR) and license.