Learnership It Service Desk Agent – Midrand

Cocre8; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A local technology firm in Midrand is offering a 12-month IT Service Desk Support learnership. The role involves providing professional IT support as the first point of contact for technical inquiries. Candidates should have a valid matric certificate and an IT-related qualification. Strong communication skills and a passion for IT are essential. Preference will be given to unemployed South African residents in Midrand and surrounding areas.

Qualifications

• Must have passed at least two languages in matric, with English being one.
• Must be a South African citizen.

Responsibilities

• Provide efficient IT support to end-users as the first point of contact.
• Diagnose and resolve incidents and manage service requests.
• Log calls and support customers in an IT Service Desk environment.

Skills

Excellent communication skills (English)

Strong organisational skills

Self-motivated

Passion for IT

Education

Valid and recognised matric certificate

IT related certificate, diploma or degree

Job description

About the Learnership

CoCre8 Technology Solutions, based in Midrand, Johannesburg, invites applicants to a 12‑month IT Service Desk Support learnership.

The Service Desk agent provides efficient, professional IT support to end‑users, serving as the first point of contact for all technical inquiries. This role diagnoses and resolves incidents, manages service requests, and ensures incidents are logged, categorized and prioritised accurately.

The role reports to the Service Desk Manager.

Outline

Your core focus will be to support customers in an IT Service Desk environment (level 1) and to be the first point of contact for all IT related issues and enquiries. You will learn to log calls, support customers, follow the correct ITIL processes and become familiar with Service Desk Tools.

The Learnership programme comprises structured learning components combined with workplace experience. The programme is 12 months – commencing 1 December to 30 November.

You will be based at the CoCre8 offices in Midrand. You must be unemployed at present. Must reside in Midrand and surrounding areas.

Qualifications and Requirements

• Valid and recognised matric certificate. Must have passed at least two languages in matric – one of which MUST be English (C symbol will be advantageous).
• IT related certificate, diploma or degree.
• Must be a South African citizen.

Skills and Additional Requirements

• Any additional training completed will be advantageous.
• Self‑motivated individual with a desire to learn.
• Passion for IT.
• Excellent communication skills (English) both written and spoken.
• Strong organisational skills and attention to detail.

Application

Preference will be given to candidates in line with our Employment Equity and Affiliation policies. Should you wish to apply for this position, submit your CV to Human Resources via e‑mail before 10 November. Your email address will not be published. Required fields are marked #J-.